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Annual Convention

and Expo

May 14-16, 2014




Register Online


Chattanooga Accolades


Winner of the prestigious Pinnacle Award

- Successful Meetings Magazine

Winner of the Top Destination Award

- Facilities & Destinations Magazine


One of six cities worldwide that work at creating great urban experiences.

- US News & World Report


Chattanooga is one of America's reborn cities.

-Parade Magazine


Fifth in the nation for affordable hotel room and food & beverage pricing.

- Expo Magazine

Chattanooga is well on its way to becoming one of America's best mid-sized cities.

- The Washington Post

One of the top ten Overlooked and Underrated Family Destinations

- Fodor's

One of the ten dream towns in which to live big, play hard, and work, if you must!

- Outside Magazine

Chattanooga - one of the top 5 family-friendly cities in the South, one of the top 10 best vacation cities in the country, and city with the best friendly spirit.

- Family Fun Magazine


Chattanooga noted a top "Weekend Getaway with the kids, third in the country behind Disney World and Orlando.

- Southern Living Readers' Choice Awards


Chattanooga Attractions

Downtown has the Tennessee Aquarium and Riverfront District, and the NorthShore District has eclectic shops and restaurants.  There's also the Bluff View Aret District, Chattanooga Choo Choo, Civil War battlefields, Rock City Gardens, Ruby Falls, Incline Railway and ZIPstream Aerial Adventure on Lookout Mountain, just to name a few.




Chattanooga Mayor Andy Berke

Welcome to Chattanooga


After graduating with honors from Stanford University in 1990, Mayor Berke worked as a legislative assistant in the office of Tennessee Congressman Bart Gordon. Seeing Congressman Gordon's attentiveness to his constituents' needs, Andy decided public service was where he could best serve his community.

He graduated with honors from the University of Chicago Law School in 1994. Following law school, he worked as a law clerk for Judge Deanell Tacha of the United States Court of Appeals for the Tenth Judicial Circuit in Denver, Colorado.  During this time he also taught at Kansas University Law School as an adjunct professor.

Elected to the State Senate in 2007 and re-elected to a second term in 2008, Andy became the Vice-Chairman of the Senate Democratic Caucus. He served on the Senate Education and Transportation Committees. In 2008, he was appointed by Governor Phil Bredesen to the State Workforce Development Board.


Jack McCall

Rekindling the Fire During These Challenging Times

Jack McCall is a graduate of the University of Tennessee, the Tennessee School of Banking at Vanderbilt University, and the Graduate School of Banking of the South atLouisiana State University. He is recognized by the National Speakers Association as a Certified Professional Speaker (CSP).

Mr. McCall began his career as a marketing specialist for the Tennessee and U.S. Departments of Agriculture. Over a span of twenty years he distinguished himself as a financial services professional, healthcare executive and business leader.

After developing his storytelling craft for over thirty-five years, he left the corporate world in 2000 and founded Jack McCall and Associates, a professional speaking/training firm based in Hartsville, Tennessee.



Rick Metsger

NCUA Update


NCUA Board Member Metsger has extensive public policy and private-sector experience in the areas of financial services, consumer protection, taxation, transportation and strategic communications.

Prior to joining the NCUA Board, Mr. Metsger owned his own strategic communications consulting firm focused on financial services, capital construction, energy and transportation issues.

Mr. Metsger previously served for 12 years in the Oregon State Senate, where he chaired the Business and Transportation Committee and served on committees with jurisdiction in the areas of education, revenue, the judiciary, human services and consumer protection. His Senate service included his chief sponsorship of a law to expand state-chartered credit unions’ field of membership and legislation to combat predatory payday lending.


Harry "Pat" Murphy

TDFI Update


From the Tennessee Department of Financial Institutions, Assistant Commissioner, Credit Union Division, Pat Murphy, will provide a state perspective on credit union issues.

Harry P. “Pat” Murphy is the Assistant Commissioner of the Credit Union Division for the Tennessee Department of Financial Institutions. Pat served in this capacity from 1994 to 2003 and was re-appointed by Governor Haslam’s Administration. Pat previously served as a Financial Institutions Safety and Soundness Manager where he was responsible for planning, organizing, and managing the examination of financial institutions. Pat has served the department of financial institutions in many capacities with over 30 years of service in the department. Pat began his career in the department as a bank examiner trainee.

Pat started his career as a cost accountant with Genesco, Incorporated, in Nashville. Pat then accepted positions at a bank as the Internal Auditor for a four year tenure and then at the Federal Reserve Bank of Atlanta as an auditor for five years before joining the Department of Financial Institutions.

Pat attended public high school at Isaac Litton in Nashville and earned a Bachelor of Science and a Master of Business Administration from Lipscomb University in Nashville. Also, Pat graduated from the University of Tennessee’s program for government executives called the Tennessee Government Executive Management Institute.

Pat has served on the National Association of State Credit Union Supervisors (NASCUS) Board of Directors and was Chairman Elect and is currently Chairman of the Performance Standards Committee which is responsible for the accreditation of state agencies. Pat served many years on the Board of Directors for the Society of Financial Examiners where he is a certified financial examiner.


Vanessa Lowe

NCUA Small CU Update


Vanessa Lowe is an Economic Development Specialist at the NCUA Office of Small Credit Union Initiatives (OSCUI).

Ms. Lowe has been working in the community development finance field for more than 20 years. She joined OSCUI in 2008 after working for seven years with the U.S. Treasury Department’s Community Development Financial Institutions Fund (CDFI Fund). While at the CDFI Fund, Ms. Lowe worked in the Policy and Programs Division on all aspects of the annual financing initiative for credit unions and other CDFIs serving distressed areas.

As an Economic Development Specialist for NCUA's OSCUI, Ms. Lowe provides operational and strategic consulting services to help small credit unions thrive and serve their members effectively.


Prior to her work with the federal government, Ms. Lowe developed one of the few IDA-linked financial literacy programs offered in Philadelphia. Ms. Lowe has a B.S. in Education from Temple University and received her MBA from the Wharton School of the University of Pennsylvania in 1998.


Gigi Hyland

Untapped Potential: Credit Union Opportunities within Communities

Picking a national charity for your credit union to support is great. But, is your credit union truly being strategically philanthropic? Is it leveraging all the local community growth opportunities it can? In this new age of diminished federal funding, credit unions can be a key player in their local community development efforts. This session will explore how credit unions can be better community stewards and still grow. It will also provide information to credit unions about the work of the National Credit Union Foundation.


Learning Objectives:
· Identify sources for credit union community leadership and collaboration.
· Review how credit union mission is directly tied to community involvement and why it’s a source for growth.
· Learn how the National Credit Union Foundation can be your partner in bolstering your philanthropic efforts.

Christiane Gigi Hyland serves as the Executive Director for the National Credit Union Foundation (NCUF), the philanthropic and social responsibility leader of America's credit union movement. NCUF raises funds, makes grants, manages programs, and provides education empowering consumers to achieve financial freedom through credit unions.


Donations to NCUF enable credit unions to help their members reach life-changing goals. Through NCUF grants and programs, credit unions create greater access to affordable financial services, provide widespread financial education, and empower more consumers to save, build assets, and own homes.

Prior to her work with NCUF, Ms. Hyland served as a Board member of the National Credit Union Administration (NCUA), the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the U.S. Government, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of nearly 94 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions.

During her seven-year tenure on the NCUA Board, Ms. Hyland spearheaded a number of key initiatives including co-authoring a policy white paper on supplemental capital and a report on credit unions’ outreach to people of modest means. She also directed the translation of NCUA’s consumer facing website, MyCreditUnion.gov, into Spanish. During the financial crisis of 2008-2010, she provided strategic leadership, policy direction and execution of extraordinary initiatives and regulatory changes to respond to the failure of the four largest corporate (wholesale) credit unions. An innovator and strategic thinker, Ms. Hyland initiated the use of webinar technology at NCUA and fostered direct communication with examiners and regional offices at the agency to assure alignment of policy decisions and examination practice.

Ms. Hyland served as NCUA’s representative on the NeighborWorks® America Board of Directors. NeighborWorks® America is one of the country’s preeminent leaders in affordable housing and community development. She served as Chairman of the Board, Chair of the Corporate Administration Committee, Chair of the CEO Search Committee and a member of the Audit Committee. She also served as the NCUA Board liaison to the World Council of Credit Unions (WOCCU), the National Association of State Charted Union Supervisors and the International Credit Union Regulators’ Network.

Prior to joining the NCUA Board, Ms. Hyland's career spanned fourteen years serving the credit union community as an executive, attorney and advocate. She served as SVP, General Counsel for Empire Corporate FCU in Albany, NY; VP, Corporate Credit Union Relations at the Credit Union National Association; and Managing Partner of the family law firm, Hyland and Hyland. A graduate of the College of William and Mary with a B.A. in comparative literature, Ms. Hyland also earned her J.D. from George Mason University School of Law and an Advanced Diploma in International Law from McGeorge School of Law.


Jeff Compton

The Ultimate Goal of the Game
The Science of Breaking Bad Habits & Going Beyond Motivation to Achieve Your Goals!

Your mind is programmed with principles, habits, behaviors and values that govern every aspect of your life. Many times the things that are programed within our minds create more problems than we know. In this powerful thought-provoking keynote, based on his book "Games Manager's Play!" Jeff will show you in his hilarious, but no-nonsense, “I never thought about it that way before” style, the inner workings of the mind and how to reprogram it.

He not only shows where your behavior originates, he also demonstrates proven techniques that you can use to alter distracting behavior at work and at home. His easy-to-understand and comical metaphors will simplify the complex workings of your behavior into a manageable formula that will have you overcoming any behavioral problem you may face in the workplace.

Whether you are dealing with change, bad attitudes, lack of productivity or exhausting emotional behaviors, this keynote or general session will be a game changer!


Short Term
• Take control of your mind and adjust your thinking from viewing "change as a problem" to and seeing change as an opportunity. Learn how to easily except change and use it as motivation to achieve more than ever before.
• Know the reasons why change causes stress and other emotions to escalate and learn the easy way to control your reactions and handle the emotions of others as well.
• Improve your ability to respond to change in a positive way by altering your fixed pattern responses. Learn the secrets to easily re-program your mind in order to get the results you want.

Long term
• You will be able to break the bad habits that have limited your productivity and performance in the past. You will learn be able to alter the habitual actions of others without the emotional turmoil that usually accompanies change.
• By learning the science of reprogramming your mind you will able to effortlessly alter the behaviors of your team. Your staff will become more flexible and able to do more with less.
• You will be able to communicate change to others in a way that brings less resistance. Have your team embracing the policy or procedural adjustment as a positive transformation instead of a negative alteration.

Jeff Compton is co-founder and CEO of Third Dimension Group, Inc. In the past four years he has conducted over a thousand seminars to more than 150,000 managers and supervisors in most of the major companies and organizations in America; Coca Cola, GE Energy, Hasbro, Bank of America, HUD & DOD…etc,.

Author of Games Managers Play, a groundbreaking and enlightening book that challenges our age-old assumption that supervising people is always going to be a difficult thing to do and instead demonstrates that there is an easier way to increase productivity in those that work for you. Jeff Compton teaches leaders how to successfully interact with their employees in a way that promotes harmony in the workplace but more importantly increases productivity. When managers and supervisors need answers they go to him. Jeff Compton is truly America's Management Go-To-Guy™.


Entertainment and Networking

Wednesday Night

Exhibitors' Reception

Silent Auction


Thursday Night

Dinner at the Fairyland Club on Lookout Mountain, followed by music from Blend.


A cappella 50's at its best!

Wop bop a loo bop a wop bam boom... are you ready for a flash back to the doo wop era?  Come along and join the nation's number one A capella Doo Wop revue.




Guest Program



Get fired up and blow your own heirloom glass ornament at iGNis Glass Studio.  With the help of their artist, you can choose your colors, trap your breath and make a one-of-a-kind piece.



Excursions: Choose Golf or the Chattanooga Ducks



Brown Acres

406 Brown Rd

Chattanooga, TN



May 14

Lunch at 11:30

Tournament at 1:00 p.m.

$149 per player

Fee includes breakfast, green fee, cart, practice range, lunch, beverages, prizes and goodie bags.


Four man, best ball

Four man teams will be built by handicap, keeping team handicaps as equal as possible.

Prizes Sponsored by CUNA Mutual Group

1st Place

2nd Place

3rd Place

4th Place

$100 each player

$75 each player

$50 each player

$25 each player


$50 Closest to the pin

$50 Longest Drive

Par 3 Hole-In-One contests:

- $10,000 Cash

- Bose Wave Music System

- SUMO Driver or Irons

- $500 Visa Gift Card


Chattanooga Ducks


Experience Chattanooga's Great Adventure!

Not just a tour, it's an adventure.  You will board an authentic renovated WWII amphibious landing vehicle for a narrated tour of downtown Chattanooga.

Just when you think you've seen it all from land, you'll splash into the Tennessee River for the unforgettable views of Chattanooga's Riverfront and Maclellan Island.

The tour is approximately one hour to 1 hour and 20 minutes.  The cost is $22 per person and includes pick up from hotel.

Note: There are seven steps to climb to board the Duck. They will not accommodate a wheelchair.   However, they have staff available to assist anyone who needs help boarding or has difficulties with steps.

From DUKW to DUCK.  A brief history:

Did you know the designation of DUKW is not a military pun - the name comes from the terminology used for military vehicles in World War II; the D indicates a vehicle designed in 1942, the U meant "utility (amphibious)", the K indicated all-wheel drive and the W indicated two powered rear axles.




Registration, Reception, Silent Auction, Dance and all Sessions will be held at the Chattanooga Marriott Downtown


The Trade Show will be at the

Chattanooga Convention Center


1150 Carter Street
P.O. Box 6008 (mailing)
Chattanooga, TN 37402
423/267-5291 fax





Chattanooga Marriott Downtown

Two Carter Plaza

Chattanooga, TN 37402



Rate: $134 per night


Room block is full. Rooms are available outside the block at $160.


Overflow rooms are available at the Staybridge Suites

1300 Carter Street

Chattanooga TN 37402

(next door to the convention center)

Rate is $109

423-267-0900 or

800-238-8000 and simply refer to the TN Credit Union League room block to get the reduced rate. You can also reserve your room at Staybridg online here.

Nearby Dining


A note about rooms

Often hotel rooms book up fast and some folks find themselves on a waiting list for rooms. Usually we can accommodate everyone on the lists. So, if you find you have reserved more rooms than you will need, please do not cancel them. Contact Trish Patterson at tpatterson@yourleague.org or 800-572-7359, extension 1208. Provide the name of the hotel, the type of room and the nights reserved.

Remember to bring your letters of tax exemption


Tentative Agenda

Subject to Change


Wednesday, May 14    
8:00 a.m. - 12:00 p.m. Exhibitor Move In Convention Center Exhibit Hall B
8:00 a.m. - 12:00 p.m. Exhibitor Registration open Exhibit Hall B
8:00 a.m. - 2:00 p.m. & 5:00 p.m. - 8:00 p.m. Registration Open On Mezzanine outside Marriott Plaza Ballroom
11:30 a.m. Golfers' Lunch Brown Acres
1:00 p.m. Golf Tournament Brown Acres
2:00 p.m. Chattanooga Ducks pick up on 11th street at the trolley stop Outside Marriott Hotel
5:00 p.m. - 8:00 p.m. Registration Open On Mezzanine outside Marriott Plaza Ballroom
7:00 p.m. - 9:00 p.m. Exhibitor Reception and Silent Auction* Marriott Plaza Ballroom
  *Please bring a gift from your credit union or chapter. Proceeds will benefit the Children's Miracle Network.  
9:30 p.m. - midnight Dance Marriott Plaza Ballroom
Thursday, May 15
7:30 a.m. - 3:30 p.m. Registration Open On Mezzanine outside Marriott Plaza Ballroom
8:00 a.m. - 9:00 a.m. Talking Business Breakfast - Tickets Required Convention Center Exhibit Hall B
9:00 a.m. - 10:00 a.m. Talking Business Private Exhibits - Tickets Required Convention Center Exhibit Hall B
10:00 a.m. - 1:00 p.m. Exhibit Hall open to all registered attendees and registered guests Convention Center Exhibit Hall B
12:00 p.m. - 1:00 p.m. Past TCUL Chairmen's Lunch Marriott Directors Room
12:00 p.m. - 1:00 p.m. Lunch in the Exhibit Hall Convention Center Exhibit Hall B
1:30 p.m. - 2:00 p.m. Opening remarks and a welcome from Chattanooga Mayor Andy Berke Marriott Plaza Ballroom
1:30 p.m. - 4:30 p.m. Guest Program - Glass Blowing iGNiS Glass Studio
2:00 p.m. - 2:30 p.m. TDFI Assistant Commissioner Pat Murphy Marriott Plaza Ballroom
2:30 p.m. - 3:00 p.m. Vanessa Lowe - NCUA Office of Small CU Initiatives Marriott Plaza Ballroom
3:30 p.m. - 4:30 p.m. General Session with Jack McCall Marriott Plaza Ballroom
5:00 p.m. - 9:30 p.m. Dinner & Entertainment Fairyland Club on Lookout Mountain
Friday, May 16
7:30 a.m. - 8:00 a.m. Voting delegate registration On Mezzanine outside Marriott Plaza Ballroom
8:00 a.m. - 9:00 a.m. TCUL Annual Meeting Marriott Plaza Ballroom
9:15 a.m. - 10:00 a.m. General Session with Rick Metsger Marriott Plaza Ballroom
10:15 a.m. - 11:15 a.m. General Session with Gigi Hyland Marriott Plaza Ballroom
11:30 a.m. - 12:30 p.m. General Session with Jeff Compton Marriott Plaza Ballroom
12:30 p.m. Closing remarks and Prize Give-Away Marriott Plaza Ballroom


Educational Investment

Registration $599

Early Bird Registration $499 for registrations received by April 30

Free* for Credit Unions with less than $5 million in assets. 

(*Guests and golf not included.)

Registration is limited to league-affiliated credit union personnel and their directors.

Guests $159

Guest registration includes Reception, Silent Auction, Dance, Exhibit hall, Glass Blowing, Thursday Lunch and Dinner, Entertainment, Closing speaker and Prize give-aways.

Guest registration excludes credit union personnel, credit union directors, vendors and exhibitors.

Golf $149

Includes golf fees, cart, practice range, breakfast, lunch, beverages, snacks, give-aways and prizes.

Golf is available to registered attendees, registered guests and registered exhibitors.


Registration Form and Form for Excursions and Extras

Register Online




Business casual. Be sure to bring a sweater, as personal comfort levels vary.


Questions or Special Needs

Call your CU Information Center at 800-572-7359 or 423-899-2425, extension 1208. Or e-mail Trish Patterson at tpatterson@yourleague.org.



Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.


Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN  37424-0550
Phone: 423-899-2425  or  800-572-7359
FAX: 423-899-8726
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