|
Tasks
1. Mails loan applications and/or information to members and prospective members. (STAR S1010)
2. Gathers background information on loan applicants. (STAR S200, S210, S700, S720)
3. Interviews loan applicants. (STAR S20, S1010, S1100, S1303)
4. Assists members with the loan application process to ensure completeness of information. (STAR S20, S500, S1020, S1100)
5. Completes loan applications over the phone. (STAR 1303)
6. Verifies employment of persons applying for loans. (STAR S200)
7. Presents application and supporting information to loan officer. (STAR S200, S210, S700, S710, S720)
8. Purges loan files by destroying out-of-date or unnecessary loan documents. (STAR S200, S210, S710)
9. Sends out credit notices to spouses when necessary. (STAR S200, S210)
10. Notifies vendors to place security interest of credit union on title document. (STAR S200, S210)
11. Prepares necessary loan documents for approved loans. (STAR S200, S210)
12. Prepares denial forms for loans declined. (STAR S200, S210, S710)
13. Files and maintains loan records. (STAR S200, S210, S710)
14. Orders, delivers, and stocks supplies for lending area. (STAR S1020)
15. Schedules appointments as necessary. (STAR S1020)
16. Assists members and employees with questions regarding lending services. (STAR S20, S1020, S1100)
Knowledge of…
• Applicable regulations (RegTraC Module 3) (Frontline Boot Camp Part 2)
• Computerized scheduling system
• Credit union products and services
• Credit union’s purging policies and procedures
• How to complete the denial forms
• How to complete the loan documents
• Ordering procedures
• The loan application process
• The various credit bureaus and their procedures
• What information loan officer needs in order to make loan decisions
• When spouse notification is required
• When vendors need to be notified
• Where loan applications are kept
• Which background information is required
• Which documents need to be prepared
Skills in…
• Analyzing information
• Communicating in writing
• Communicating verbally
• Cross-selling
• Filing
• Following up
• Interviewing
• Juggling many schedules
• Keeping inventory
• Listening
• Organizing
• Paying attention to detail
• Performing general clerical duties
• Presenting
• Probing for information
• Proofreading
• Showing calmness under pressure
• Solving problems
• Using online systems
• Using telephone etiquette
Behavior
• Accuracy
• Courteousness
• Diplomacy
• Friendliness
• Helpfulness
• Promptness
• Tactfulness
• Thoroughness
• Timeliness
|
