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Managers Conference

April 23-25

Tunica Mississippi






T. Wayne Hood


NCUA Supervisory Focus for 2014 – Risk Identification and Mitigation

Does the NCUA require natural person credit unions to have Enterprise Risk Management, or ERM, programs? No. Should every credit union have an ERM program? Absolutely. This may sound like a contradiction, but it is not. While the NCUA does not mandate a specific ERM process for natural person credit unions, recent guidance from the NCUA clearly demonstrates the expectation that all credit unions, regardless of size, complexity, or business model, are expected to incorporate the core concepts of ERM into their management process. NCUA Letter to Credit Unions 14-CU-02 states “In 2014, NCUA will be working to ensure that credit unions identify and mitigate forward-looking risks before they threaten the viability of credit unions and the stability of the Share Insurance Fund.” The NCUA even put it in bold print to make sure they got our attention! Identifying and mitigating risk is at the core of ERM. Since the NCUA has identified the concept of ERM as their supervisory focus in 2014, credit unions would do well to be prepared to show examiners how they define, measure, and mitigate risk. This session will discuss the who, what, why, when, where, and how of ERM in practical terms that can be applied to any credit union, regardless of size.


Theresa Reinke



CFPB Mortgage Rules - What’s Going on with Mortgage Compliance?

The seven new mortgage rules are complex and confusing.  This session will give you an overview of all the rules and explain which rules provide some small creditor or small servicer relief.  Key takeaways will be the scope of each rule, a comparison of the different Qualified Mortgage options, the Ability-to-Repay underwriting criteria, the Loan Originator Compensation requirements and an explanation and impact chart of the nine Servicing sub-rules.  



Rory Rowland



Six Levers of Income & How to Boost Your Bottom Line

You can pull on any of these levers, but for most of them a member on theother side will push back, so none of these methods is without consequence. The goal is to decide how much pressure to exert on which levers in order to maximize profitability while minimizingmember pushback.

1) Increase the Loan to Share Ratio- Either increase the dollar amount of loans or decrease the dollar amount of shares. Raising the value of the LTS ratio increases Net Interest Margin (NIM) and therefore overall profitability.

2) Lower the Cost of Funds– Reducing the cost of member shares is an easy way to increase NIM, but too many or the wrong type of shares may runoff, so tread carefully. Many credit unions would be better off with fewer shares on deposit.

3) Increase the Net Loan Yield (Net of Charge-offs) – Make more unsecured and/or higher risk loans to raise the Net Loan Yield; or alternatively, reduce charge-offs by writing only A paper loans. Either method will increase Net Loan Yield, but they are somewhat mutually exclusive.

4) Increase Investment Yield– Increase duration risk or credit risk, but any increase in Investment Yield increases ROAA at the margin. Some credit unions have had success with investing, but good luck in this interest rate environment.

5) Increase Non-Interest Income– Fees and ancillary products of any kind add to the bottom line and require no capital. Many fees can be implemented, but the biggest are:
a. CD/CL Insurance/GAP/MRC
b. Courtesy Pay/NSF
c. Debit/Interchange fee income
d. Miscellaneous Fees (Late Payment, Skip Pays, Research, etc.)
e. Mortgage origination fees

6) Lower Expenses– The only thing you can easily control is fewer branches and fewer employees. Labor is one of the largest expenses in a credit union and fewer branches means fewer employees and less expense.


Stacie L. Caraway


“Can We Do THAT?”  --  A Discussion of Personnel Policies and Practices that Can Help (or Hurt) You
Have you ever wondered what the laws and best practices are relating to your Credit Union’s personnel policies?  For instance, do you HAVE to have an employee handbook?  If so, what should be in it (and are there things that shouldn’t be)?  Can you have a “no fault” attendance policy, or are these only permissible in manufacturing environments?  If permissible, SHOULD you have such a policy?  How much leave do you have to give someone who is injured on the job?  Or an employee who is in a car accident or is having a baby?  What is all the “hoopla” about social media policies?  We will discuss these and several other best and “not-so-great” personnel policies and practices in this session.

Scott E. Simmons

  “Can We Fire Them NOW?” – A Termination Checklist No Credit Union Should Be Without
What should you know before “pulling the trigger?”  While there is no way to completely insulate your Credit Union from a possible wrongful termination claim, in this session we will provide some best practices to help you avoid such claims and prepare your Credit Union to defend against them if they are made.



Wednesday April 23 Golfers meet for lunch 10:30 a.m. Cottenwoods
    Golf Tournament 1:00 p.m. Cotenwoods

Welcome Reception

6:00 p.m. - 7:30 p.m. Room 4
Thursday April 24 Buffet Breakfast 8:00 a.m. - 8:30 a.m. Room 1
    Stacie Caraway 9:00 a.m.- 10:45 a.m. Rooms 2 & 3
    Scott Simmons 11:00 a.m. - 12:00 p.m. Rooms 2 & 3
    Lunch Noon - 1:00 p.m. Room 1
    Theresa Reinke 1:00 p.m. - 3:15 p.m. Rooms 2 & 3
Friday April 25 Buffet Breakfast 8:00 a.m. - 8:30 a.m. Room 1
    T. Wayne Hood 9:00 a.m. - 10:15 a.m. Rooms 2 & 3
    Rory Rowland 10:30 - 12:00 p.m. Rooms 2 & 3


Location and Lodging



Harrah’s Veranda Hotel
13615 Old Highway 61 North
Tunica, MS 38664


Room Rate $69


Reservation Cut-Off Date March 31


You can call in your reservation (866-635-7095 or 800-946-4946 Group Code S04TCU4) but it's smoother if you use the web link.


Check in: 4:00 p.m.

Check out: 11:00 a.m.



in-room internet


$10.00 voucher

for slot/table game


A note about rooms

Often hotel rooms book up fast and some folks find themselves on a waiting list for rooms. Usually we can accommodate everyone on the lists. So, if you find you have reserved more rooms than you will need, please do not cancel them. Contact Trish Patterson at tpatterson@yourleague.org or 800-572-7359, extension 1208. Provide the name of the hotel, the type of room, the nights reserved and the name of the individual or credit union.




The Links at Cottonwoods,

a signature Harrah's Tunica golf

experience, challenging for players

of all skill levels.


Who Should Attend?

Management and Sr. Management, including HR, Lending and Operations.



Local Attractions

Autozone Ballpark, DeSoto Civic Center, Tunica Arena and Exposition Center, Tunica Casino Factory Shops, Tunica Riverpark and Museum, Bellissimo Spa and Salon, Willows Sporting Clays


Travelers Notes


There will be shuttles to take you to the casinos and restaurants.


Educational Investment

Registration $599; Early Bird rate: $499 if received by April 9.

CUs with assets less than $5 million, free (not including guests or golf)

Guest $229

Golf $129 per player (includes green fee, cart, practice range, lunch, beverages, prizes and goodie bags )

Registration is limited to league-affiliated credit union personnel and their directors.  Guest registration excludes credit union personnel, credit union directors, vendors and exhibitors. Golf is limited to registered attendees and registered guests.



Business casual. Be sure to bring a sweater, as personal comfort levels vary.


Registration Form (PDF)

Online Registration Form


Questions or Special Needs

Call your CU Information Center at 800-572-7359 or 423-899-2425, extensions 1209 or 1208. Or e-mail Leisa Massingill at lmassingill@yourleague.org or Trish Patterson at tpatterson@yourleague.org.



Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.

Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN  37424-0550
Phone: 423-899-2425  or  800-572-7359
FAX: 423-899-8726
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