Tennessee Credit Union League Middle Managers Conference

April 2 , 2008

Program

Delegating, Dumping and the Difference

The delegating process should be positive and successful for both manager and staff. However, there is a difference between effective delegation and the “dumping” of unwanted responsibilities. Even with effective delegating it often difficult for managers and employees to earn other’s trust. This program explores the delegating cycle and how to obtain the results desired between supervisor and employee(s).

To Coach, Or Not To Coach – That Is The Question

Our apologies to Shakespeare. What is the difference between coaching and counseling? How can coaching be used as a motivational tool to encourage positive changes in staff attitude and effort? When is it time to “stop coaching?” This program discusses five steps in the coaching process that can correct and improve performance.

Presenter

Penny Giles

Penny Giles is CEO of “Common Sense Consulting, LLC.” She provides customized training programs to credit unions and Leagues throughout the nation. Penny has been with the credit union movement since 1980. Prior to starting her new company, she held the position of Consulting Manager for the Illinois Credit Union League and has also served as a Senior IRA Training Specialist for CUNA Mutual Insurance. Penny has been a featured speaker at many League and credit union annual meetings.

Location

Holiday Inn Select Opryland/Airport

2200 Elm Hill Pike

Nashville, TN 37214

615-316-1056

F 615-391-4265

Agenda

Registration 8:45 a.m.
Session 9:00 a.m. to 4:00 p.m.
Networking Lunch at noon

Lodging

Rooms are available for $119 plus taxes. Call the hotel for reservations at 615-316-1056. When making reservations, ask for hotel policy on tax exemption and mention the Marketing Conference to get the reduced rate. Room cut-off date is March 5, 2008.

Educational Investment

Early Bird $249 (received by March 19)

After that, $349

Credit unions with less than $2 million in assets, FREE

Registration Form

Attire

Business casual. Be sure to bring a sweater, as personal comfort levels vary.

Questions or Special Needs

Call your CU Information Center at 800-572-7359 or 423-899-2425, extensions 119 or 138. Or e-mail Cynthia Dunn at cdunn@yourleague.org or Trish Patterson at tpatterson@yourleague.org.

Cancellation

Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.

Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN 37424-0550
Phone: 423-899-2425 or 800-572-7359
FAX: 423-899-8726
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