Who Can Touch the Money?
Of course account-holders can access their funds at any time but what happens when there are other requests for members’ funds? What happens when requests conflict? What are the rights of account-holders and other interested parties? Who can make changes to accounts? Who can close accounts? What happens when a member dies?
This program will begin with a foundation of account ownership principles and a discussion of membership vs. account ownership.
In order to mitigate future problems, attendees will be immersed in proper account-opening procedures and documentation for a variety of accounts:
We will discuss special situations such as:
Then, moving beyond ownership issues, we’ll discuss other requests for funds:
We’ll wrap up with a discussion of current account ownership problems and how to solve them.
Optional 2nd Day Event in Nashville: Creating a Sales Culture that Works
This Special Event Option is September 25 in Nashville only
Does your credit union take orders, or does it sell based on your members’ needs? In today’s competitive financial services arena, serving your members means offering, and selling them on, products and services that meet their specific needs. If your credit union is just taking orders, then it’s missing huge opportunities.
Trish Patterson - Who Can Touch the Money?
Trish Patterson is a meeting planner and compliance specialist for the Tennessee Credit Union League. As Vice President of Education and Information, her duties include developing and conducting training programs for credit union volunteers, management and staff. As Compliance Specialist, she develops and provides training in several areas of regulatory compliance including lending, savings, marketing, and operations. She analyzes and communicates the impact of state and federal legislation on credit union operations and comments on proposed regulatory changes.
She is responsible for the weekly e-mail to credit unions, League Update, and the monthly newsletter, Management Notes. She speaks regularly at League, chapter, and credit union functions.
Trish began her career as a teller for Bank of America in Sacramento, California. From there she went to work as Loan Auditor for SAFE Credit Union in North Highlands, California, and eventually became the Senior Technical Support Specialist, streamlining and standardizing policies and procedures, implementing new and revised consumer regulations, and designing internal forms.
Trish graduated from American River College in Sacramento, attended the University of California at Davis, and graduated with a Bachelor of Science degree in Organizational Behavior from the University of San Francisco.
Trish is an avid fly fisher and conservationist, and makes her home in Chattanooga, Tennessee.
Rory Rowland - Creating a Sales Culture that Works (Nashville only)
Rory Rowland is the President of Rowland Consulting. He’s a been there, done that speaker. He has successfully turned around a failing CU. Within 2 years it rocketed from a bottom 10 percentile performer to achieve the recognition of a top 10 performer in the state of Missouri. Rory knows the challenges you face everyday, with being asked to do more with less.
Rory has demonstrated through his speaking and consulting about the power of focus. When you really focus on something you can be good at then you have a tremendous edge over the competition. Rory has done research on the top 100 CU's, and he’ll share the results of his research.
Rory has presented his high energy fun and humorous programs in all 50 states over the past 19 years as well as Canada and Mexico.
8:30 a.m. - 3:00 p.m.
Lunch at noon
Lodging and Meeting
Chattanooga September 3
Knoxville September 10
Kingsport September 17
Nashville September 24
Memphis October 1
A note about rooms
Often hotel rooms book up fast and some folks find themselves on a waiting list for rooms. Usually we can accommodate everyone on the lists. So, if you find you have reserved more rooms than you will need, please do not cancel them. Contact Trish Patterson at firstname.lastname@example.org or 800-572-7359, extension 1208. Provide the name of the hotel, the type of room, the nights reserved and the name of the individual or credit union.
Registration: $499; Early Bird Rate: $399 if received by August 20.
CUs with assets less than $5 million, free.
Registration is limited to league-affiliated credit union personnel and their directors.
Lunch will be provided.
Special Nashville Option "Creating a Sales Culture that Works"
Registration: $399. Early Bird Rate: $299 if received by August 20.
Lunch will be provided.
Registration for Who Can Touch the Money? AND Creating a Sales Culture that Works: $649. Early Bird Rate: $549 if received by August 20.
Business casual. Be sure to bring a sweater, as personal comfort levels vary.
Registration Form (PDF)
Online Registration Form
Questions or Special Needs
Call your CU Information Center at 800-572-7359 or 423-899-2425, extensions 1209 or 1208. Or e-mail Leisa Massingill at email@example.com or Trish Patterson at firstname.lastname@example.org.
Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.
|Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN 37424-0550
Phone: 423-899-2425 or 800-572-7359