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Who Can Touch the Money?

Of course account-holders can access their funds at any time but what happens when there are other requests for members’ funds? What happens when requests conflict? What are the rights of account-holders and other interested parties? Who can make changes to accounts? Who can close accounts? What happens when a member dies?

This program will begin with a foundation of account ownership principles and a discussion of membership vs. account ownership.

In order to mitigate future problems, attendees will be immersed in proper account-opening procedures and documentation for a variety of accounts:
- Individual accounts
- Joint accounts, with and without rights of survivorship
- Minor accounts
- Accounts in the name of a trust
- Business accounts
- Fiduciary accounts
      - Representative payee, estate, conservatorship, guardianship
- Association/organization/club accounts
- Fundraising/donation/disaster accounts

We will discuss special situations such as:
- Powers of attorney
- Non-US persons
- Authorized Signers
- Adding/removing account-holders and signers
- Closing accounts

Then, moving beyond ownership issues, we’ll discuss other requests for funds:
- Responding to levies and garnishments
-Unclaimed property
      - Dormant accounts vs. unclaimed property
- Deceased member issues
      - Offsetting an account of debt
      - Paying checks
      - What to do when there is no will
      - How to handle claims (or no claims) for funds
      - Safe deposit boxes

We’ll wrap up with a discussion of current account ownership problems and how to solve them.




Optional 2nd Day Event in Nashville: Creating a Sales Culture that Works

This Special Event Option is September 25 in Nashville only

Does your credit union take orders, or does it sell based on your members’ needs? In today’s competitive financial services arena, serving your members means offering, and selling them on, products and services that meet their specific needs. If your credit union is just taking orders, then it’s missing huge opportunities.
Join Rory for a comprehensive “how-to” session on creating a sales culture that works.

- How to plan for and create a sales culture – not just a sales team – to increase positive relationships
- How to make relationships work in moreprofitable ways
- How to differentiate your credit union in five words or less to facilitate more profitable conversations
- Common pitfalls to avoid
- Incentive plans that work



Trish Patterson - Who Can Touch the Money?

Trish Patterson is a meeting planner and compliance specialist for the Tennessee Credit Union League. As Vice President of Education and Information, her duties include developing and conducting training programs for credit union volunteers, management and staff. As Compliance Specialist, she develops and provides training in several areas of regulatory compliance including lending, savings, marketing, and operations. She analyzes and communicates the impact of state and federal legislation on credit union operations and comments on proposed regulatory changes.

She is responsible for the weekly e-mail to credit unions, League Update, and the monthly newsletter, Management Notes. She speaks regularly at League, chapter, and credit union functions.

Trish began her career as a teller for Bank of America in Sacramento, California. From there she went to work as Loan Auditor for SAFE Credit Union in North Highlands, California, and eventually became the Senior Technical Support Specialist, streamlining and standardizing policies and procedures, implementing new and revised consumer regulations, and designing internal forms.

Trish graduated from American River College in Sacramento, attended the University of California at Davis, and graduated with a Bachelor of Science degree in Organizational Behavior from the University of San Francisco.

Trish is an avid fly fisher and conservationist, and makes her home in Chattanooga, Tennessee.


Rory Rowland - Creating a Sales Culture that Works (Nashville only)

Rory Rowland is the President of Rowland Consulting. He’s a been there, done that speaker. He has successfully turned around a failing CU. Within 2 years it rocketed from a bottom 10 percentile performer to achieve the recognition of a top 10 performer in the state of Missouri. Rory knows the challenges you face everyday, with being asked to do more with less. 

Rory has demonstrated through his speaking and consulting about the power of focus. When you really focus on something you can be good at then you have a tremendous edge over the competition. Rory has done research on the top 100 CU's, and he’ll share the results of his research. 

Rory has presented his high energy fun and humorous programs in all 50 states over the past 19 years as well as Canada and Mexico. 





8:30 a.m. - 3:00 p.m.

Lunch at noon


Lodging and Meeting


Chattanooga September 3
Courtyard Chattanooga I-75
2210 Bams Drive
Chattanooga 37421
Rate $115 / Cut-Off Date August 12

Knoxville September 10
Courtyard Cedar Bluff
216 Langley Place
Knoxville 37922
Rate $119 / Cut-Off Date August 19

Kingsport September 17
MeadowView Marriott
1901 MeadowView Parkway
Kingsport 37660
Rate $138 / Cut-Off Date August 26

Nashville September 24
Doubletree Suites Nashville Airport
2424 Atrium Way
Nashville 37214
$139 / Cut-Off Date August 26

Memphis October 1
Hilton Memphis
939 Ridge Lake Blvd
Memphis 38120
Rate $139 / Cut-Off Date September 9



A note about rooms

Often hotel rooms book up fast and some folks find themselves on a waiting list for rooms. Usually we can accommodate everyone on the lists. So, if you find you have reserved more rooms than you will need, please do not cancel them. Contact Trish Patterson at tpatterson@yourleague.org or 800-572-7359, extension 1208. Provide the name of the hotel, the type of room, the nights reserved and the name of the individual or credit union.


Educational Investment

Registration: $499 per person; Early Bird Rate: $399 if received by August 20.

CUs with assets less than $5 million, free.

Registration is limited to league-affiliated credit union personnel and their directors. 

Lunch will be provided.


Special Nashville Option "Creating a Sales Culture that Works"

Registration: $399. Early Bird Rate: $299 if received by August 20.

Lunch will be provided.


Registration for Who Can Touch the Money? AND Creating a Sales Culture that Works: $649. Early Bird Rate: $549 if received by August 20.




Business casual. Be sure to bring a sweater, as personal comfort levels vary.


Registration Form (PDF)

Online Registration Form


Questions or Special Needs

Call your CU Information Center at 800-572-7359 or 423-899-2425, extensions 1209 or 1208. Or e-mail Leisa Massingill at lmassingill@yourleague.org or Trish Patterson at tpatterson@yourleague.org.



Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.

Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN  37424-0550
Phone: 423-899-2425  or  800-572-7359
FAX: 423-899-8726
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Tennessee Credit Union League
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