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Elected Leaders Conference

October 22-24, 2009

 

Program

   

Culture Matters: The Little Known Secret to Building a Thriving Credit Union that Will Outlast the Competition

In today's hyper-competitive financial services market nothing is more important than defining a clear direction for your credit union.  When everyone from the Board to Management to Front Line Employees to Members, knows what you stand for it creates a powerful momentum that goes beyond the norm.  In this engaging presentation you'll gain powerful insights into the role of culture in building a strong and thriving credit union, complete with take-home examples you can use to get started right away.
 
Michael Hudson, Ph.D., is known as The Everyday Leadership Authority™.  A Credit Union member since he was 3 months old, Michael has spoken for over half of the credit union leagues across the country on leadership and business strategy.  His information packed programs provide just the right combination of food for thought and practical action steps that help audience members become more effective everyday leaders. 

Michael effectively mixes real world examples from his personal experiences as a Credit Union member with case scenarios developed through his consulting with individual Credit Unions to cause his audiences to examine their Credit Unions in a new light.  Michael will challenge you to think about your Credit Union in new ways, engage you in identifying solutions that work, and provide you with practical tools and insights that support implementation.

   

Building and Maintaining Loyalty in an Economic Downturn


It’s 2009 and the hot topic of conversation is the faltering economy – both in the boardroom and around the water cooler.  Employees and members are worried about their futures –and it’s affecting your credit union.  Employees and members are becoming “disengaged”.  What can you do to get the message out that your credit union is “here to stay”?


This interactive session will present 7 solid strategies for building and maintaining employee and member loyalty – in spite of the economy.  You will come away with a deeper understanding of how to engage both workers and members in not just keeping the status quo, but growing during a recession.


Ideal for Board Members who want to understand how they directly affect the attitudes and loyalty of their two biggest assets – employees and members!

Presenter Janie Warner has worked in the human resources field for more than fifteen years in a variety of industries but continues to work most often with credit unions. She most recently served as Vice President/Human Resources for Arkansas Federal Credit Union and as Executive Vice President with Counter Intelligence Associates – a full service credit union consulting firm.

Janie holds a bachelor’s degree in psychology and a Master’s degree in Human Resources Management. She is certified as a “Senior Professional – Human Resources” through the Certification Institute of the Society for Human Resources Management.

Ms. Warner lives and works in Arkansas but has traveled all over the US and Europe with her Air Force career husband.

Janie’s participatory presentation style allows for the free flow of information and questions from her audiences and enjoys nothing better than getting great ideas from the folks who attend her presentations.

Janie’s work experience allows her to speak on a variety of topics knowledgeably in the areas of human resources, management, sales, service and volunteer boards.

   

Create Your Own Economic Stimulus
 
It seems each and every day there is more gloom and doom in the media. Some credit unions have pushed the panic button, while others are choosing a "wait and see" mentality. The survivors are refusing to let VERY difficult times impact the way they do business. They are tapping into every resource available to push the envelope.

It's highly probable that the answers to surviving, even thriving, in today's difficult economy are right in front of you, your team, and your organization. Just one creative idea or an innovation spark could make the difference to transform your team, your members and, yes, even your bottom line.

For over twenty years, Tim Richardson has been working with clients to help them think innovatively and to make a difference in their work and our world. In this lively and creative session, Tim will give your credit union tools and techniques to inspire you to be proactive, use new thinking, and develop action plans to stimulate new ways of doing business in tumultuous times.

You and your credit union can choose to do NOTHING or you can get busy to make things happen. It's up to all of us to help fix our economic woes and not the responsibility of our politicians, the government, or anyone else to do it for us. Let's get busy together!

 

   

Entertainment

Paul Mellor

Never forget a face

Recall lists

Remember dates

Beat absent-mindedness

(You'll be astonished!)

Learn to deliver a speech unburdened by notes

(Your audience will love you for it)

And... Have fun!!


Tentative Agenda

Thursday October 22 Golf Tournament 8:30 a.m.
    Golfers' Lunch Following tournament
    Registration 4:30 p.m.
   

Welcome Dinner and

Entertainment

6:00 p.m.
       
Friday October 23 Breakfast 8:00 a.m.
    Building and Maintaining Loyalty in an Economic Downturn 9:00 - 10:15 a.m.
    Create Your Own Economic Stimulus Package 10:30 a.m. - Noon
    Lunch Noon - 1:00 p.m.
    To be announced 1:00 - 2:30 p.m.
       
Saturday October 24 Breakfast 8:00 a.m.
    Culture Matters: The Little Known Secret to Building a Thriving Credit Union that Will Outlast the Competition 9:00 a.m. - Noon

 

Location and Lodging

Park Vista Hotel

705 Cherokee Orchard Rd.

Gatlinburg, TN 37738
865-436-9211

800-421-PARK

Room Rates

$99

 

Reservation Cut-Off Date

September 21, 2009

A note about rooms

Often hotel rooms book up fast and some folks find themselves on a waiting list for rooms. Usually we can accommodate everyone on the lists. So, if you find you have reserved more rooms than you will need, please do not cancel them. Contact Cynthia Dunn at cdunn@yourleague.org or 800-572-7359, extension 119. Provide the name of the hotel, the type of room and the nights reserved.

 

Golf

Eagle's Landing Golf Course

1556 Old Knoxville Hwy
Sevierville, TN 37876
(865) 429-4223

www.seviervilletn.org

 

Guests

Two guest packages to choose from:

Package A:

Thursday night reception, dinner and entertainment

Friday morning breakfast and afternoon lunch

Saturday morning breakfast

$129
Package B: Thursday night reception, dinner and entertainment only $65

 

Educational Investment

Registration $439 Early Bird, $539 after October 7

CUs with assets less than $5 million, free (not including guests or golf)

Guest Package A: $129

Guest Package B: $65

Golf $99

 

Attire

Business casual. Be sure to bring a sweater, as personal comfort levels vary.

 

Registration Form

 

Questions or Special Needs

Call your CU Information Center at 800-572-7359 or 423-899-2425, extensions 119 or 138. Or e-mail Cynthia Dunn at cdunn@yourleague.org or Trish Patterson at tpatterson@yourleague.org.

 

Cancellation

Refunds will be issued until 10 days prior to the conference, less a $50 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.

       
Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN  37424-0550
Phone: 423-899-2425  or  800-572-7359
FAX: 423-899-8726
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