Culture Matters: The Little Known Secret to Building a Thriving Credit Union that Will Outlast the Competition

In today's hyper-competitive financial services market nothing is more important than defining a clear direction for your credit union.  When everyone from the Board to Management to Front Line Employees to Members, knows what you stand for it creates a powerful momentum that goes beyond the norm.  In this engaging presentation you'll gain powerful insights into the role of culture in building a strong and thriving credit union, complete with take-home examples you can use to get started right away.
 
Michael Hudson, Ph.D., is known as The Everyday Leadership Authority™.  A Credit Union member since he was 3 months old, Michael has spoken for over half of the credit union leagues across the country on leadership and business strategy.  His information packed programs provide just the right combination of food for thought and practical action steps that help audience members become more effective everyday leaders. 

Michael effectively mixes real world examples from his personal experiences as a Credit Union member with case scenarios developed through his consulting with individual Credit Unions to cause his audiences to examine their Credit Unions in a new light.  Michael will challenge you to think about your Credit Union in new ways, engage you in identifying solutions that work, and provide you with practical tools and insights that support implementation.

Building and Maintaining Loyalty in an Economic Downturn

It’s 2009 and the hot topic of conversation is the faltering economy – both in the boardroom and around the water cooler.  Employees and members are worried about their futures –and it’s affecting your credit union.  Employees and members are becoming “disengaged”.  What can you do to get the message out that your credit union is “here to stay”?

This interactive session will present 7 solid strategies for building and maintaining employee and member loyalty – in spite of the economy.  You will come away with a deeper understanding of how to engage both workers and members in not just keeping the status quo, but growing during a recession.

Ideal for Board Members who want to understand how they directly affect the attitudes and loyalty of their two biggest assets – employees and members!

Presenter Janie Warner has worked in the human resources field for more than fifteen years in a variety of industries but continues to work most often with credit unions. She most recently served as Vice President/Human Resources for Arkansas Federal Credit Union and as Executive Vice President with Counter Intelligence Associates – a full service credit union consulting firm.

Janie holds a bachelor’s degree in psychology and a Master’s degree in Human Resources Management. She is certified as a “Senior Professional – Human Resources” through the Certification Institute of the Society for Human Resources Management.

Create Your Own Economic Stimulus
 
It seems each and every day there is more gloom and doom in the media. Some credit unions have pushed the panic button, while others are choosing a "wait and see" mentality. The survivors are refusing to let VERY difficult times impact the way they do business. They are tapping into every resource available to push the envelope.

It's highly probable that the answers to surviving, even thriving, in today's difficult economy are right in front of you, your team, and your organization. Just one creative idea or an innovation spark could make the difference to transform your team, your members and, yes, even your bottom line.

For over twenty years, Tim Richardson has been working with clients to help them think innovatively and to make a difference in their work and our world. In this lively and creative session, Tim will give your credit union tools and techniques to inspire you to be proactive, use new thinking, and develop action plans to stimulate new ways of doing business in tumultuous times.

You and your credit union can choose to do NOTHING or you can get busy to make things happen. It's up to all of us to help fix our economic woes and not the responsibility of our politicians, the government, or anyone else to do it for us. Let's get busy together!

1556 Old Knoxville Hwy
Sevierville, TN 37876
(865) 429-4223

www.seviervilletn.org

Thursday night reception, dinner and entertainment

Friday morning breakfast and afternoon lunch

Saturday morning breakfast