Frontline Boot Camp

Anti-Money Laundering

Compliance Conference

IRA Training

1-6 Dealing with Power of Attorney & Living Trust Documents

1-7 Interpreting Credit Reports for Sales Opportunities

1-12 Reg CC

1-13 Basic Cross Selling

1-13 Top 10 Reasons Your Member May Not Be Fully Insured by the NCUSIF

1-14 Robbery Prevention & Response Strategies:  The FBI Safecatch Model

1-14 Suspicous Activity Reports (SARs):  Investigating, Decision-Making & Filing

1-27 New ACH Authorizations & Return Rules Effective March 19, 2010:  Stop Payments, Reg E & More

1-27 Advanced Cross Selling

2-4 Teller Regs

2-5 Fed Restructuring Impacts Reg CC Holds:  Effective February 26, 2010 - CD Only

2-10 Notary Essentials & Legalities

2-24 New Member Account Interview:  Due Diligence & CIP

2-24 Business Etiquette

3-4 IRA

3-10 Members & Trust Accounts

3-10 Challenging Situations

3-24 Regulations D & E for Frontline Staff

3-24 Member Service Excellence

3-30 Understanding Minor Accounts

4-7 Understanding Signature Cards & Account Agreements

4-21 Head Teller:  Managing the Under-Performer

4-21 Listening Skills

4-28 How Your Member's Benkruptcy Filing Affects Your Credit Union:  Next Steps

5-13 Teller Essentials

5-18 BSA

5-19 Handling Return Items:  Checks/Share Drafts, Imaged, ACH

5-20 Reg CC - Funds Availability Made Easy

6-2 Reg E

6-9 Resolving the New Accounts Dilemma: Compliance & Security vs. Sales & Service

6-16 Safe Deposit Fundamentals

6-23 Preventing Losses on the Frontline & in the Call Center

7-14 Frontline Compliance 101

7-21 Safe Deposit Security, Liability & Self Service Boxes

8-4 Your Credit Union's Responsibilities & Liability When Check Fraud Occurs

8-18 Opening Deposit Accounts Online

8-19 Head Teller Development:  You're the New Head Teller, Now What?

9-1 Decedent Accounts

9-8 Subpoenas, Summonses, Levies and Other Demands for Member Funds

9-15 Legal Aspects of Checks/Share Drafts

9-22 Account Administration

9-22 BSA Basics

10-6 BSA for the Front Line

10-20 Managing & Monitoring High-Risk Accounts

10-27 Assisting with Member Credit Report Disputes:  Filing Out the ACDB, ALDV & Correcting Joing Members' Credit

11-17 Business Accounts: Who is Authorized to Open, Close & Transact?

RegTraC Level 2

Modules 1,2

STAR

 - S20 Member Relations, 4th edition

 - S21 Serving Credit Union Members

 - S30 Security, 4th edition

 - S110 Member Services, 4th edition

 - S120 Cross-Selling, 4th edition

 - S111 Frontline Basics

 - S500 Improving and Maintaining Quality Service

 - S520 Interpersonal Skills:  Understanding Your Impact on Members, 2nd edition

 - S600 Credit Union Technology, 2nd edition

 - S620 Serving Members with Technology, 2nd edition

 - S630 The Critical Role of Technology in Credit Unions

 - S800 Opening New Accounts

 - S810 Individual Retirement Accounts, 2nd edition

 - S820 Investment Choices for Members

 - S1010 Write Effectively

 - S1020 Make Work Manageable

 - S1100 Working Effectively with Difficult Members and Staff

 - S1110 Helping Members Understand and Solve Problems

 - S1120 Using Technology to Improve Member Service

 - S1300 Member Service: Exceeding Expectations

 - S1301 Financial Counseling for Members

 - S1303 Communication and Telephone Skills

 - S1304 Introduction to Credit Unions

 - S1305 Credit Union Sales

 - S1308 Professional Member Service

 - S1311 Managing Member Accounts

- S1317 Recognizing Emerging Fraudulent Practices

 - S1320 Robbery Prevention and Preparation

 - S1321 Call Center Service Skills

 - S1322 Money and Negotiable Instruments

MERIT

 - M20 Managing Technology

-Business Communication Skills

CU Advance

 - A1001 Business Math:  Share and Deposit Accounts

 - A1002 Credit Union Sales

 - A1004 Introduction to credit Unions

 - A1005 Professional Member Service

 - A1007 Spanish for Tellers

 - A1015 Recognizing Emerging Fraudulent Practices

 - A1017 Credit Union Spanish: Applying the Basics

 - A1024 Money and Negotiable Instruments

 - A1025 Frontline Basics

 - A1026 Managing Member Accounts

 - A1027 Call Center Service Skills

 - A1029 Guiding Members Through Economic Challenges

 - A1030 Serving Credit Union Members

 - A1032 Your Role in Growing Membership

Lending Boot Camp

Frontline Boot Camp

Anti-Money Laundering

Compliance Conference

1-7 Interpreting Credit Reports for Sales Opportunities

1-20 Mortgage Lending:  Compliance & Safety/Soundness Requirements

2-3 Auditing for RESPA Compliance

2-10 FACT Act

2-10 Notary Essentials & Legalities

2-17 Reading & Understanding Presonal Tax Returns:  Schedules B, C & D

2-18 Reg Z

2-23 Fair Lending

2-23 Implementing FACT Act Accuracy & Integrity Rules:  Deadline July 1, 2010

2-24 Business Etiquette

3-10 Call Center Lending Opportunities

3-31 Reading & Understanding Personal Tax Returns:  Schedules E & F

4-6 Credit Checks/Conducting Background Checks

4-7 Financial Counseling for Loan Officers

4-14 Plastic Card Fraud

4-14 Lending to Small Businesses (Including SBA Loans)

4-20 Writing Policies for Loan Workouts & Collections

4-21 Listening Skills

4-28 How Your Member's Benkruptcy Filing Affects Your Credit Union:  Next Steps

5-5 Mortgage Lending 101

5-12 Strengthening Your Credit Union's Loan Review Program

5-26 Repossession, Notice & Sale of Collateral on Personal Property

5-27 CU Alternatives to Predatory Car Loans

6-8 Bankruptcy Update

6-30 Handling Right to Set Off:  What You Need to Know

7-7 When Do We Have a Legal Loan Application Under the Revised Reg Z & RESPA Rules?

7-14 Collections

7-21 Early Warning Signs of Problem Loans

8-11 How to Increase Loan Approvals

8-11 UCC Issues:  What Every Lender Should Know

8-18 Lending to the Self-Employed - How to Say YES!

8-25 Credit Reports & Scores:  Using Them Legally & Effectively

9-22 Your Fair Lending Exam:  What the Examiners Want!

10-14 Telephone Collection Tips

10-27 Assisting with Member Credit Report Disputes:  Filing Out the ACDB, ALDV & Correcting Joing Members' Credit

10-28 How to Avoid the Top 10 Real Estate Lending Compliance Violations

11-10 Basics of Regulation B for Credit Unions:  Equal Credit Opportunity

11-23 Sub Prime Lending Solutions/Alternatives

12-2 Member Business Loans

RegTraC Level 2

Modules 3,4

STAR

 - S1312 Servicing Mortgage Loans

 - S1313 Preparing Loan Documents

 - S1314 Maintaining Loan Documents

 - S200 The Lending Process, 4th edition

 - S210 Lending Products and Regulations, 4th edition

 - S220 Collections, 4th edition

 - S410 Mortgage Lending, 3rd edition

 - S420 Loan Marketing, 3rd edition

 - S700 Loan Interviewing

 - S710 Loan Underwriting

 - S720 Loan Servicing

 - S1306 Business Math:  Lending and Credit

 - S1310 Successful Collections:  Balancing Member Service and Credit Union Interests

 - S1316 Applying Collection Practices

MERIT

 - M22 Home Equity Lending

 - M23 Loan Pricing

 - M29 Providing Loans to Small Businesses

CUADVANCE

 - A1000 Business Math:  Lending and Credit

 - A1010 Servicing Mortgage Loans

 - A1014 Applying Collection Practices

 - A1022 Preparing Loan Documents

 - A1012 Maintaining Loan Documents

Frontline Boot Camp

Anti-Money Laundering

1-7 Interpreting Credit Reports for Sales Opportunities

1-13 Top 10 Reasons Your Member May Not Be Fully Insured by the NCUSIF

1-14 Robbery Prevention & Response Strategies:  The FBI Safecatch Model

2-2 Preventing Sexual Harassment

2-24 Business Etiquette

3-2 Improve Your Memory Forever

3-25 Achieving Sales Results with Your Team

4-21 Telephone Etiquette

4-21 Listening Skills

4-28 How Your Member's Benkruptcy Filing Affects Your Credit Union:  Next Steps

6-16 Safe Deposit Fundamentals

6-22 Professionalism in the Workplace

6-30 Key Financial Ratios Everyone and the BOD Should Know

11-17 Pre Holiday Robbery

12-7 Tips for Terrific Talking

12-15 25 Essential BSA Issues

RegTraC Level 1

STAR

 - S520 Interpersonal Skills:  Understanding Your Impact on Members, 2nd edition

 - S1010 Write Effectively

 - S1020 Make Work Manageable

 - S1100 Working Effectively with Difficult Members and Staff

 - S1110 Helping Members Understand and Solve Problems

 - S1303 Communication and Telephone Skills

 - S1304 Introduction to Credit Unions

MERIT

 - M15 Interpersonal Skills:  Understanding Your Effect on Others

 - M37 Business Communication Skills

CU Advance

 - A1004 Introduction to Credit Unions

 - A1003 Business Communication Skills

 - A1017 Credit Union Spanish:  Applying the Basics

1-7 Interpreting Credit Reports for Sales Opportunities

1-21 Creating ROI with Generations X and Y

3-25 Achieving Sales Results with Your Team

4-7 Social Media in Your Credit Union

6-9 Resolving the New Accounts Dilemma: Compliance & Security vs. Sales & Service

6-16 Cell Phones:  Our Future Wallets

7-8 The Hispanic Opportunity

7-27 How Your CU Can Be More Atractive to Young Adult Members

8-5 Growth Strategies:  Retention is the New Acquisition

8-24 How to Out-Sell What Your Competitors Can't

8-25 Credit Reports & Scores:  Using Them Legally & Effectively

9-9 The Growing Role of Market Segmentation

9-28 Social Media Rx

9-29 Rethinking Your Current Business Development Tactics

10-20 Writing News Releases

10-21 Social Media - Your Media Mix - Is It For You?

10-27 Emerging Trends & Risks - Serving Members Remotely

11-18 Secrets of Boomer Retirees Revealed

RegTraC Level 1

Modules 1-4

STAR

Advanced Lending Track

-Loan Marketing

MERIT

 - M26 Marketing Management

 - M27 Managing Advertising Guidelines

 - M28 Developing Retail Marketing

 - M 32 Community Involvement and Outreach

Compliance Conference

Anti-Money Laundering

Frontline Boot Camp

1-6 Dealing with Power of Attorney & Living Trust Documents

1-12 Reg CC

1-14 Suspicous Activity Reports (SARs):  Investigating, Decision-Making & Filing

1-20 Mortgage Lending:  Compliance & Safety/Soundness Requirements

1-26 Website Compliance

2-3 Auditing for RESPA Compliance

2-4 Teller Regs

2-10 FACT Act

2-10 Notary Essentials & Legalities

2-18 Reg Z

2-23 Fair Lending

2-23 Implementing FACT Act Accuracy & Integrity Rules:  Deadline July 1, 2010

3-4 IRA

3-10 Members & Trust Accounts

3-17 UBIT Issues

3-17 Financial Privacy & GLBA Update

3-24 Regulations D & E for Frontline Staff

3-30 Understanding Minor Accounts

4-7 Understanding Signature Cards & Account Agreements

4-14 Plastic Card Fraud

4-20 Writing Policies for Loan Workouts & Collections

4-28 How Your Member's Benkruptcy Filing Affects Your Credit Union:  Next Steps

5-12 Strengthening Your Credit Union's Loan Review Program

5-13 Performing Your Required ACH Risk Assessment:  Effective June 18, 2010

5-18 BSA

5-19 Handling Return Items:  Checks/Share Drafts, Imaged, ACH

5-20 Reg CC - Funds Availability Made Easy

5-26 Repossession, Notice & Sale of Collateral on Personal Property

6-2 Reg E

6-8 Bankruptcy Update

6-10 Remote Deposit & Risk:  New FFIEC Exam Procedures

6-16 Safe Deposit Fundamentals

6-18 The Revised BSA Exam Manual:  Reviewing New April 2010 Changes

6-30 Handling Right to Set Off:  What You Need to Know

7-7 When Do We Have a Legal Loan Application Under the Revised Reg Z & RESPA Rules?

7-13 Processing Federal Government ACH Payments:  Getting it Right!

7-14 Frontline Compliance 101

7-21 Safe Deposit Security, Liability & Self Service Boxes

7-28 Vendor & Third-Party Due Diligence

8-4 Your Credit Union's Responsibilities & Liability When Check Fraud Occurs

8-11 UCC Issues:  What Every Lender Should Know

9-1 Decedent Accounts

9-8 Subpoenas, Summonses, Levies and Other Demands for Member Funds

9-9 Writing a Policy for FACT Act Risk-Based Pricing Regulations:  Effective January 1, 2011

9-15 Legal Aspects of Checks/Share Drafts

9-22 Your Fair Lending Exam:  What the Examiners Want!

9-22 BSA Basics

10-7 Advertising Compliance

10-13 Conducting the 2010 ACH Audit

10-20 Managing & Monitoring High-Risk Accounts

10-27 Assisting with Member Credit Report Disputes:  Filing Out the ACDB, ALDV & Correcting Joing Members' Credit

10-28 How to Avoid the Top 10 Real Estate Lending Compliance Violations

11-3 Internal Fraud Hotspots Awareness for Managers & Supervisors

11-9 Red Flags of Internal Fraud

11-10 Basics of Regulation B for Credit Unions:  Equal Credit Opportunity

11-17 Business Accounts: Who is Authorized to Open, Close & Transact?

11-18 Your Credit Union's Business Documents:  Retention & Destruction Guidelines for Accounts Payable, Vendor Records, Invoices & More

12-14 Electronic Records:  What to Keep, What to Delete, What Holds Up in Court

RegTraC Level 2

Modules 1-6

MERIT

 - M29 -Providing Loans to Small Businesses

STAR

 - S30 Security, 4th edition

 - S210 Lending Products and Regulations, 4th edition

 - S1312 Servicing Mortgage Loans

 - S1313 Preparing Loan Documents

 - S400 Bankruptcy and Court Proceedings, 3rd edition

 - S900 Preventing Fraud

 - S910 Security Issues

1-14 Robbery Prevention & Response Strategies:  The FBI Safecatch Model

2-2 Preventing Sexual Harassment

2-10 Credit Union Orientation

3-25 Achieving Sales Results with Your Team

4-6 Credit Checks/Conducting Background Checks

5-11 Supervising a Diverse Workforce

8-19 Head Teller Development:  You're the New Head Teller, Now What?

9-21 Changes to Overtime Exemption for Loan Officers: Department of Labor Ruling

9-29 Managing Employee Absenteeism & Tardiness

10-6 Appraising Employee Performance

10-19 Coaching & Performance Management

11-16 Employee Handbooks

12-9 Hired, Fired or Inbetween:  Legal Aspects of Employment Law

RegTraC Level 1

MERIT

 - M04 Training and Orienting Employees, 2nd edition

 - M06 Managing Employee Performance, 2nd edition

 - M07 Managing Teamwork

 - M08 Process Improvement: Achieving Quality Together

 - M09 Developing Exceptional Leadership

 - M11 Compensation Systems, 2nd edition

 - M12 Workplace Diversity

 - M13 Employment Law and Preventing Sexual Harassment

 - M38 Resolving Employee Conflict

 - M40 Recruiting Today's Employees

 - M41 Managing Today's Employees

 - M42 Difficult Human Resource Issues

STAR

 - S1318 Encouraging and Instilling Member Servie in Others

 - S1319 Aligning Your Department with CU Strategy

CU Advance

 - A1016 Resolving Employee Conflict

 - A1019 Recruiting Today's Employee

 - A1020 Managing Today's Employees

 - A1021 Difficult Human Resource Issues

 - A1022 Encouraging and Instilling Member Service In Others

1-14 Suspicous Activity Reports (SARs):  Investigating, Decision-Making & Filing

1-27 New ACH Authorizations & Return Rules Effective March 19, 2010:  Stop Payments, Reg E & More

3-17 UBIT Issues

4-15 Stress Testing Your Loan Portfolio

5-19 Handling Return Items:  Checks/Share Drafts, Imaged, ACH

6-2 Reg E

6-2 Call Report Preparation & Filing

7-13 Processing Federal Government ACH Payments:  Getting it Right!

7-28 Vendor & Third-Party Due Diligence

9-8 Subpoenas, Summonses, Levies and Other Demans for Member Funds

10-13 Conducting the 2010 ACH Audit

11-18 Your Credit Union's Business Documents:  Retention & Destruction Guidelines for Accounts Payable, Vendor Records, Invoices & More

12-1 Understanding the ALLL:  Getting it Right!

12-14 Electronic Records:  What to Keep, What to Delete, What Holds Up in Court

STAR

 - S1200 Financial Management Made Easy:  Financial Statements and Budgeting

 - S1210 Financial Management Made Easy: Sources and Uses of Money

 - S1315 Reconciling Records

 - S300 Basic Accounting, 3rd edition

 - S310 Accounting for Credit Unions, 3rd edition

 - S320 Credit Union Financial Analysis, 3rd edition

MERIT

 - M17 Credit Union Financial Management for Nonfinancial Executives, 2nd edition

 - M18 Asset-Liability Management for Executives

 - M21 Credit Union Investments

 - M31 Budgeting and Accounting for Nonaccounting Managers

 - M33 Financial Analysis Tools for Decision Making

CUADVANCE

 - A1013 Reconciling Records

Leg/Reg Forum

GAC

Convention

Compliance Conference

CEO Conference

1-6 Dealing with Power of Attorney & Living Trust Documents

1-13 Top 10 Reasons Your Member May Not Be Fully Insured by the NCUSIF

1-14 Robbery Prevention & Response Strategies:  The FBI Safecatch Model

1-14 Suspicous Activity Reports (SARs):  Investigating, Decision-Making & Filing

1-26 Website Compliance

3-17 UBIT Issues

5-11 Supervising a Diverse Workforce

6-2 Call Report Preparation & Filing

6-9 Credit Union Political Action

6-18 The Revised BSA Exam Manual:  Reviewing New April 2010 Changes

6-23 Board Governance

7-28 Vendor & Third-Party Due Diligence

8-4 Your Credit Union's Responsibilities & Liability When Check Fraud Occurs

9-14 Innovations on Business Continuity

10-6 Appraising Employee Performance

10-21 Social Media - Your Media Mix - Is It For You?

11-3 Internal Fraud Hotspots Awareness for Managers & Supervisors

11-9 Red Flags of Internal Fraud

11-18 Your Credit Union's Business Documents:  Retention & Destruction Guidelines for Accounts Payable, Vendor Records, Invoices & More

12-14 Electronic Records:  What to Keep, What to Delete, What Holds Up in Court

12-15 Leadership Secrets of Santa

12-21 The "C" Word - Change at Your CU

RegTraC Level 2

STAR

 - S1318 Encouraging and Instilling Member Service in Others

 - S1319 Aligning Your Department Strategy with CU Strategy

 - S1320 Robbery Prevention and Preparation

MERIT

 - M01 Fundamentals of Management, 2nd edition

 - M05 Delegating for Results, 2nd edition

 - M06 Managing Employee Performance, 2nd edition

 - M07 Managing Teamwork

 - M08 Process Improvement:  Achieving Quality Together

 - M09 Developing Exceptional Leadership

 - M10 Strategic Thinking and Planning

 - M16 Leading and Managing Credit Union Sales

 - M19 Managing Change

 - M24 Security Administration

 - M25 Managing the Problem Employee

 - M30 Managing Financial Education Programs

 - M35 Managing Through Motivation

 - M36 Online Security

 - M38 Resolving Employee Conflict

 - M44 Leading Your Team

CU Advance

 - A1008 Security Procedure Protocol

 - A1016 Resolving Employee Conflict

 - A1022 Encouraging and Instilling Member Service in Others

 - A1023 Aligning Your Departments with CU Strategy

 - A1031 Leading Your Team

Elected Leaders Conference

Convention

Leg/Reg Forum

GAC

3-3 Directors & and ALLL

5-5 Understanding Credit Union Financial Statements:  For Directors & Volunteers

6-23 Board Governance

6-30 Key Financial Ratios Everyone and the BOD Should Know

9-2 Compliance Risk for Directors:  Identifying the Risk in Your Credit Union

RegTraC Level 1

VAP and VLP

Board of Directors Fundamentals

 - V100 Board of Directors:  Duties and Responsibilities, 4th edition

 - V101 Board Policies, 5th edition

 - V406 Directors' Liability, 3rd edition

 - V411 Board Reports, 3rd edition

 - V412 Developing, Writing and Implementing Policies, 1st edition

 - V01 History and Philosophyt for Volunteers, 4th edition

 - V02 Financial Reports for Volunteers, 4th edition

 - V03 Managing Risks for Volunteers, 5th edition

Compliance

 - V410 Credit Union Examinations, 3rd edition

 - V416 Understanding Regulations, 1st edition

 - V426 Bank Secrecy Act for Volunteers

 - V428 Understanding Audit Reports

Credit Committee/Lending

 - V200 Credit Committee:  Duties and Responsibilities, 4th edition

 - V201 Loan Granting, 4th edition

 - V202 Collections, 5th edition

 - V407 Bankruptcy, 2nd edition

 - V423 Member Business Lending, 1st edition

 - V600 Introduction to Mortgage Lending, 1st edition

Finance

 - V409 Financial Management, 3rd edition

 - V415 Asset-Liability Management for Directors, 1st edition

 - V424 Investment Essentials for Directors

 - V425 Budgeting Basics for Directors

Human Resources

 - V405 Board/CEO Relations, 4th Edition

 - V417 Assessing the CEO:  Performance Appraisal and Goal-Setting

 - V419 CEO Compensation

Leadership

 - V414 Recruiting, Orienting, and Retaining Board Members

 - V421 Political Involvement

 - V 700 Strategic Credit Union Leadership

 - V701 Directing Effective Teams

 - V702 Maximizing Board Performance, 2nd Edition

Marketing

 - V403 Marketing, 4th edition

 - V413 Marketing to Generations and Target Groups

 - V602 Offering Credit Union Youth Programs

Planning

 - V102 Planning, 4th edition

 - V404 Strategic Planning, 4th edition

 - V418 Business Recovery Plans and Policies

 - V420 Credit Union Growth Strategies:  Pathways to Success

 - V422 CEO and Board Succession Planning

Supervisory Committee

 - V300 Supervisory Committee:  Duties and Responsibilities, 5th edition

 - V301 Auditing I, 5th edition

 - V302 Auditing II, 5th edition

 - V427 Basics of Internal Control

Supervisory Committee II

 - V303 The Supervisory Committee's Role in Due Diligence

 - V304 The Supervisory Committee's Role in Finding Fraud

 - V305 The Basics of Risk Assessment for Volunteers

Technology

 - V500 Credit Union Technology, 2nd edition

 - V501 Planning for Technology, 2nd edition

 - V502 Electronic Fraud and Security, 2nd edition

 - V601 Online Policies and Internet Use