Tennessee Credit Union League Tools of the Trade

1/9 Dealing with Power of Attorney Documents

IRA Training

1/10 Reg CC

1/10 Cross Selling

1/16 Cross Selling

1/16 Credit Unions and Payments Fraud 2008

1/29 BSA

1/30 Opening Deposit Accounts Online: Risk, CIP and CDD Issues

2/7 Advanced Cross-Selling

2/13 Opening New Accounts

2/21 Safe Deposit Compliance Update

2/27 Understanding Endorsements

3/13 Preventing Check Fraud

3/19 The BSA and New Member Interview: Due Diligence and CIP

3/27 Preventing Elder Fraud

4/9 Reg CC

4/9 Health Savings Account Update

4/29 Head Teller/Teller Supervisor: Developing Teller Performance

4/30 Intro to CUs

5/7 Business Etiquette

5/14 ACH Fundamentals & More

5/14 Fraudulent Cashier's and Official Checks: Detection, Protection & Risk

5/29 Deposit Documentation and Account Titling

6/10 Identity Theft

6/19 Opening Fiduciary Accounts

6/25 STAR Series: Introduction to Credit Unions (S1304)

7/9 Teller Regs

7/16 Robbery Awareness

7/17 Opening Minor Accounts

7/23 STAR Series: Member Relations (S020)

7/30 Granting, Documenting and Monitoring CTR Exemptions

8/14 Check Fraud and Forgeries

8/14 Reg CC and Check Holds

9/4 Retaining and Expanding Relationships w/ Members

8/26 Decedent Accounts

9/18 Account Administration

Mortgage Loan Processor/Specialist

10/8 Kiting: Detection and Prevention

10/15 Check Fraud

10/21 BSA

10/23 Robbery: Frontline Protection and Planning

10/29 Signature Cards and Account Agreements

11/13 Money Laundering

11/19 Opening Business Accounts

12/10 Share Certificates & CDs: Compliance, Signature Cards & Disclosures

12/18 Fraud Trends and Prevention

RegTraC Level 2

Modules 1,2

STAR

Member Services Track

-Money and Negotiable Instruments

-Member Services

-Cross-Selling

Savings Track Plus

-Opening New Accounts

-Individual Retirement Accounts

-Investment Choices for Members

Member Services Level 2 Track

-Working Effectively with Difficult Members and Staff

-Helping Members Understand and solve Problems

-Using Technology to Improve Member Service

Credit Union Sales Track

-Credit Union Sales

-Interpersonal Skills: Understanding Your Impact on Members

-Improving and Maintaining Quality Service

Presidential Series

-Member Services: Exceeding Expectations

-Financial Counseling for Members

-Communication and Telephone Skills

-Credit Union Sales

-Professional Member Service

-Recognizing Emerging Fraudulent Practices

-Investment Choices for Members

-Robbery Prevention and Preparation

-Security Procedure Protocol

-Business Math: Share and Deposit Accounts

-Using Technology to Improve Member Service

-Working Effectively with Difficult Members and Staff

MERIT

-Business Communication Skills

CU Advance

-Credit Union Spanish: Applying the Basics

-Spanish for Tellers

-Encouraging and Instilling Member Service in Others

Lending

Loan Officer

Loan Processor/

Loan Clerk

Collections

12/18 Collections Policies & Tips

1/10 Cross Selling

1/16 Cross Selling

1/29 BSA

2/13 Collecting From Past Due Members

2/25 Growing Auto Loans 10% a Year Without Indirect Lending

3/11 Phone Collection Techniques

3/12 Credit Unions and the Reverse Mortgage

6/17 Risk Based Lending

7/10 Reporting Your Credit Data: EOSCAR and Federal Compliance

6/23 Sustaining Loan Growth Thru Innovation

7/22 Auto Lending Profitability

8/7 Reg Z

8/20 Payday Lending Solutions

8/27 Reading and Understanding Personal Tax Returns: Schedules B,C and D

9/9 Plastic Card Fraud

9/10 Reading and Understanding Personal Tax Returns: Schedules E and F

9/17 Fair Lending Pitfalls

9/24 Post Judgment Collections

10/21 BSA

11/12 Handling Right to Set Off

12/2 Reg B

12/8 Lending to Young Adults/Hispanics

RegTraC Level 2

Modules 3,4

STAR

Loan Officer Track

-Loan Interviewing

-Loan Underwriting

-Loan Servicing

Consumer Lending Track

-The Lending Process

-Lending Products and Regulations

-Collections

Advanced Lending Track

-Loan Marketing

-Bankruptcy and Court Proceedings

-Mortgage Lending

Credit Union Sales Track

-Credit Union Sales

-Interpersonal Skills: Understanding Your Impact on Members

-Improving and Maintaining Quality Service

Presidential Series

-Successful Collections: Balancing Member Service and Credit Union Interests

-Servicing Mortgage Loans

-Preparing Loan Documents

-Maintaining Loan Documents

-Applying Collection Practices

-Business Math: Lending and Credit

MERIT

Lending

-Home Equity Lending

-Loan Pricing

-Providing Loans to Small Businesses

All Staff

Frontline Boot Camp

1/10 Cross Selling

1/16 Cross Selling

1/29 BSA

5/7 Business Etiquette

9/4 Retaining and Expanding Relationships w/ Members

7/16 Robbery Awareness

9/25 OFAC and BSA: Making the Compliance Connection

Marketing Specialist/Coordinator

10/21 BSA

11/18 CU Financials for Staff

RegTraC Level 1

STAR

Credit Union Fundamentals

-Credit Union Orientation

-Member Relations

-Security

Credit Union Security Track

-Preventing Fraud

-Security Issues

Professional Development Track

-Develop a Career Plan

-Write Effectively

-Make Work Manageable

Technology Track

- Credit Union Technology

- Serving Members with Technology

-The Critical Role of Technology in Credit Unions

Presidential Series

-Interpersonal Skills: Understanding Your Impact on Members

-Work Effectively with Difficult Members and Staff

-Helping Members Understand and Solve Problems

-Transitioning from Staff to Management

-Comunication and Telephone kills

CU Advance

Interpersonal Skills and Career Building

-Business Communication Skills

-Transitioning to Trainer

-Interpersonal Skills: Understanding Your Effect on Others

Marketers

Marketing Conference

2/12 The Great Demographic Divide

3/5 Embracing Your Hispanic Market

5/6 Using the Telephone for Fun & Profit

5/29 Membership Retention in a Gen Y World

6/4 Marketing in a Click Click World

6/23 Sustaining Loan Growth Thru Innovation

7/31 Youth Marketing - Next Generation

9/4 Retaining and Expanding Relationships w/ Members

10/8 Does Your Website Stink?

RegTraC Level 1

Modules 1-4

STAR

Advanced Lending Track

-Loan Marketing

MERIT

Marketing

-Leading and Managing Credit Union Sales

-Marketing Management

-Managing Advertising Guidelines

-Developing Retail Marketing

-Community Involvement and Outreach

Compliance

Compliance Officer

1/9 Dealing with Power of Attorney Documents

Frontline Boot Camp

1/8 A Look at Thieves from Within

1/10 Reg CC

1/29 BSA

1/30 Opening Deposit Accounts Online: Risk, CIP and CDD Issues

2/21 Safe Deposit Compliance Udate

2/21 IT Risk Assessment

3/14 Writing a Red Flag Policy

3/26 Document Retention and Destruction

4/9 Reg CC

4/16 Regulator Hot Buttons for IT Security

5/7 SARs and Law Enforcement

6/10 Basic Employment Compliance

6/25 Complying with E-Records and E-Signature Rules

7/10 Reporting Your Credit Data: EOSCAR and Federal Compliance

7/30 Granting, Documenting and Monitoring CTR Exemptions

8/7 Reg Z

8/7 Conducting a Risk-Based Compliance Audit

8/14 Check Fraud and Forgeries

9/4 Countdown to Identity Theft and Red Flags Program: Are you ready?

8/26 Decedent Accounts

9/17 Fair Lending Pitfalls

9/17 Compliance Assistance with Information Security Risks

9/25 OFAC and BSA: Making the Compliance Connection

9/30 Internet Security

10/8 Kiting: Detection and Prevention

10/14 FACT Act Red Flags - Developing Your Red Flag Policy

10/15 Check Fraud

10/15 Blueprint for an Information Security Program

10/21 BSA

10/30 Nuts & Bolts of Bankruptcy

11/5 Disaster Recovery & Business Continuity

11/13 Money Laundering

11/20 Preparing for Your IT Security Exam

12/2 Reg B

12/3 Regulation E Compliance and Error Resolution

12/17 Conducting an Independent BSA Audit

RegTraC Level 2

Modules 1-6

STAR

-Lending Products and Regulations

-Providing Loans to Small Businesses

-Servicing Mortgage Loans

-Preparing Loan Documents

-Bankruptcy and Court Proceedings

Human Resources

HR Coordinator/Assistant

6/11 Understanding the Allowance for Loan and Lease Losses (ALLL)

6/10 Basic Employment Compliance

RegTraC Level 1

MERIT

-Recruiting, Interviewing, and Selecting Employees

-Training and Orienting Employees

-Managing Employee Performance

-Managing Teamwork

-Developing Exceptional Leadership

-Compensation Systems

-Workplace Diversity

-Employement Law and Preventing Sexual Harassment

-Recruiting Today's Employees

CU Advance

-Managing Today's Employees

-Aligning Your Department with CU Strategy

-Encouraging and Instilling Member Service in Others

-Difficult Human Resource Issues

Accounting

Accountant

Accounting Clerk

11/5 Dealing with Return Items

STAR

Credit Union Accounting Track

-Basic Accounting

-Accounting for Credit Unions

-Credit Union Financial Analysis

Financial Management Track

-Financial Management Made Easy: Financial Statements and Budgeting

-Financial Management Made Easy: Sources and Uses of Money

Presidential Series

-Reconciling Records

MERIT

-Credit Union Financial Management for Nonfinancial Executives

-Asset/Liability Management for Executives

-Budgeting and Accounting for Nonaccounting Managers

-Financial Analysis Tools for Decision Making

-Credit Union Investments

CEOs, Managers

Leg/Reg Forum

GAC

Convention

1/30 Opening Deposit Accounts Online: Risk, CIP and CDD Issues

CEO Conference

1/8 A Look at Thieves from Within

1/16 Credit Unions and Payments Fraud 2008

1/29 BSA

2/6 Serving Members of Modest Means

2/12 The Great Demographic Divide

2/21 IT Risk Assessment

2/25 Growing Auto Loans 10% a Year Without Indirect Lending

3/5 Embracing Your Hispanic Market

3/12 Credit Unions and the Reverse Mortgage

3/19 Medical Leave for Small CUs

3/27 Phishing, Pharming & More, Oh My!

4/1 Expense Control

6/11 Understanding the Allowance for Loan and Lease Losses (ALLL)

4/16 Regulator Hot Buttons for IT Security

4/29 EEO-1 Reports

5/7 SARs and Law Enforcement

5/21 ALM

5/29 Membership Retention in a Gen Y World

6/10 Identity Theft

6/10 Basic Employment Compliance

6/17 Risk Based Lending

7/1 Employee Record Keeping

7/22 Auto Lending Profitability

8/12 Increasing Non-Interest Income

8/20 Payday Lending Solutions

9/4 Retaining and Expanding Relationships w/ Members

9/9 Plastic Card Fraud

9/17 Compliance Assistance with Information Security Risks