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TCUL Convention & Expo 2018

May 23, 2018 - May 25, 2018

2018 TCUL Convention & Expo

Tentative Agenda

Wednesday May 23

11:30 a.m. – Golf Tournament (Lunch, followed by Shotgun Start)
3:00 p.m. – 6:00 p.m. Registration
6:00 p.m. – Reception
7:00 p.m. – Tennessee Credit Union League Awards Gala*

*Proceeds will benefit the Children’s Miracle Network.

Thursday May 24

7:30 a.m. – 3:30 p.m. Registration Open
8:00 a.m. – 9:00 a.m. Talking Business Breakfast – Tickets Required
9:00 a.m. – 10:00 a.m. Talking Business Private Exhibits – Tickets Required
10:00 a.m. – 1:00 p.m. Exhibit Hall open to all registered attendees and registered guests
12:00 p.m. – 1:00 p.m. Past TCUL Chairmen’s Lunch
12:00 p.m. – 1:00 p.m. Lunch for all attendees, guests and exhibitors
1:00 p.m. – 1:15 p.m. Opening remarks
1:15 p.m. – 2:15 p.m. The Unbanking of America
2:30 p.m. – 3:10 p.m. State of America’s Credit Unions
3:15 p.m. – 4:00 p.m. Issues in the Workplace

Evening on your own.

Friday May 25

7:30 a.m. – 8:00 a.m. Voting Delegate Registration
8:00 a.m. – 9:00 a.m. TCUL Annual Meeting
9:00 a.m. – 9:45 a.m. Cybersecurity: Culture
9:50 a.m. – 10:40 a.m. The Power of Multi-Generational Relationships
10:45 a.m. – 11:45 a.m. Never Give Up — The Survivor Way

Register Online…

Download the 2018 TCUL Convention Registration Form (PDF file)

Special Rate for Young Professionals Attending the Annual Convention for the First Time

This is a special registration rate for Young Professionals who are attending Annual Convention for the first time.

Young Professional Registration…


Click here for all exhibitor/vendor information and registration materials…


Lisa Servon

Lisa Servon

The Unbanking of America: How the New Middle Class Survives

Lisa Servon

An urgent and incisive exposé of our broken banking system—why Americans are fleeing traditional banks in growing numbers.

What do an undocumented immigrant in the South Bronx, a high-net-worth entrepreneur, and a twenty-something graduate student have in common? All three are victims of our dysfunctional mainstream bank and credit system. The Unbanking of America exposes the ways in which banks have quietly abandoned lower- and middle-class consumers in favor of servicing only the wealthiest. Today nearly half of all Americans live paycheck to paycheck, as income volatility has doubled over the past thirty years. Banks, with their monthly fees and high overdraft charges, take advantage of these fluctuations rather than help their customers manage them.

Lisa Servon delivers provocative dispatches from inside a range of banking alternatives–from predatory to responsible–as new players rush in to do what banks once did. She works as a teller at RiteCheck, a check-cashing business in the South Bronx, and as a payday lender in Oakland, California, listening to the stories of the alternative bankers as well as their consumers. And she delivers fascinating, hopeful portraits of the entrepreneurs who are counting on a permanent “unbanking” of America–and designing systems to transform how nonwealthy Americans can gain the access and agency to their own money that they, especially, need.

Get to know the accomplished and acclaimed keynote speaker Lisa Servon, Professor of City Planning at the University of Pennsylvania and former dean at The New School.  As the author of “The Unbanking of America”, she will provide her expert insight on the topic of “Banking the Unbanked.”


Jim Nussle

Jim Nussle

CUNA: Your Strongest Advocate

Jim Nussle

Nussle will be focusing on the future of CUNA, how interdependence between CUNA and the state credit union leagues is essential and why advocacy is critical for the credit union movement. CUNA is the largest and most influential national financial services trade association in the country advocating on behalf of credit unions and their 110 million members.

Jim Nussle is president and CEO of the Credit Union National Association (CUNA), the largest and most influential national financial services trade association in the country advocating on behalf of over 6,000 credit unions and 105 million credit union members.

Since his appointment in September 2014, Nussle has worked to position credit unions as America’s best financial partner. By streamlining the association’s structure and operations, Nussle has shaped CUNA into a lean, strategic and results-driven organization recognizing that credit unions demand value of membership and advocacy results. Under Nussle’s leadership, CUNA, the credit union state leagues, and the credit union movement have secured a number of victories including the long-term highway funding bill of 2015 being signed into law by President Obama which contained key regulatory relief provisions for credit unions.


Karen Smith

Karen Smith

Implicit Bias in the Workplace

Karen Smith

  • Do we believe certain positions are too demanding for women or older workers?
  • Do we think mothers will not put in the hours we want?
  • Do we think customers won’t like women or minorities calling on them?
  • Do we think overweight people will be lazy and won’t do their job?
  • Do we fail to promote women or minorities because we don’t think they can bring in new business?
  • Do we only utilize people of certain nationalities because we think others will not be able to communicate with customers or clients?

We all have biases, but we rarely believe that we do – biases are for other people.  The challenge is to recognize these sometimes unconscious or implicit biases so that we can minimize their effects in the workplace.  The good news is that there are strategies we can employ to help us do this.  During this session, we will discuss what implicit bias is, how it affects workplace decisions, and how employers can overcome those biases.


Jason Duke

Jason Duke

Ben Brady

Ben Brady

Cybersecurity: Culture

Jason Duke and Ben Brady, White Mile Consulting, LLC

The security of your digital assets is paramount to keeping member data safe and conducting business. Credit Unions spend millions of dollars annually on firewalls, anti-virus software, software and operating system updates and to prevent malware and spyware from affecting operations. Hundreds of new threats emerge every day and add to the skyrocketing costs of keeping our data safe from hackers. We can all agree that the process of physically protecting our networks is an important one that already has our attention. None of us want to be the next local or national news story.

On the other hand, what is the corporate culture of our employees in regard to cybersecurity? Do they only do what they are “not supposed to” because of scare tactics they receive in brief, annual training sessions? What your employees need is a paradigm shift, to experience a culture change, to where they develop a sense of cybersecurity awareness. It is time to “Secure the Human” instead of buying every security appliance possible and not spending the time and effort on your employees. Your end-users are the variables here. Hackers and cybersecurity threats are already a constant. In order to “Secure the Human”, we must develop an atmosphere of constant reinforcement to develop a culture of “good cyber citizenship” for the most important assets of the organization.


David Foster

David Foster

The Power of Multi-Generational Relationships

David Foster

The next few decades promise to bring a significant wealth transfer from one generation to the next. Yet research shows much of that wealth will exit the current wealth management practice and financial institution it resides at. This seems particularly important when the costs associated with customer retention are significantly less than customer acquisition. According to experts, the key is building deeper relationships with clients—going beyond finances—and reaching out to their families. How will you build and impactful relationship with the next generation now?



Holly Hoffman

Holly Hoffman

Never Give Up – The Survivor Way

Holly Hoffman

As we survive life’s challenges, we come face to face with fear and uncertainty.  Challenges may allow us to step out of our comfort zone and push ourselves above and beyond our own self-limitations.  It is how we choose to overcome challenges that make us who we are.  It is our strength in times of difficulty that proves our character and self-worth.  Holly Hoffman, a finalist on Season 21 of CBS’ hit reality show “Survivor” shares her experience of being on a reality show and encourages you to think about how you decide to survive on a daily basis.  Hoffman shares about six words to develop your survival skills.  With these six simple words, you can take on any challenge facing you.  Adversity is not so much contending with problems as it is learning more about who you really are and what is inside of you.  Join Holly and explore what your true survival skills are.



Wednesday Night

  • Reception brought to you by your exhibitors
  • Dinner and Awards Gala
  • Entertainment by Ty Herndon

Thursday Afternoon Luncheon

  • Past League Chairmen
  • All attendees and registered guests



Ty Herndon

Ty Herndon

Ty Herndon is a master of the ties that bind. The Grammy-nominated and Dove award-winning recording artist has the ability to connect with an audience far beyond his onstage performance.

Herndon has a passion and commitment to his music that continues to play out in his lyrics. “If I haven’t lived it, I haven’t sung it” as Herndon says. With a career spanning two decades, 20 Billboard charted singles and over five million albums sold, Herndon shows no signs of slowing down.

Raised in Butler, Alabama, Herndon has been a professional entertainer since his teenage years. At age 17, he performed

at OPRYLAND USA as a cast member of “Today’s Country Roads.” He went on to be a finalist in the first season of the now iconic television series, “Star Search” and was a winner in the male-vocalist category. This accolade led to appearances on numerous television shows and commercials.

As a live performer, he gained popularity while playing honky-tonks in Texas, and in 1993 he was named Texas Entertainer of the Year. That honor led to interest from Music Row and a record deal with Epic

Records. Herndon made his chart debut in 1995 with “What Mattered Most,” which became his first No. 1 song and

garnered a Song of the Year award (Music Row Magazine). It was also the title track to his debut album, which debuted on the Billboard Top Country Albums chart and had the biggest first-week shipment in the history of Epic Records’ Nashville.

Between 1995 and 2002, Herndon charted 17 singles, including his three No.1s and numerous top 10 hits, such as “I Want My Goodbye Back,” “Loved Too Much,” “A Man Holding On,” and “Hands of a Working Man.” He topped the charts in 1996 with the single “Living in a Moment” and again in 1998 with “It Must Be Love.”

Trade Show

Visit the exhibit hall where vendors from all over the country will be showcasing their latest products and solutions. Find out about the latest services, technologies, applications and resources available to improve your credit union. Win prizes and make new connections.

Talking Business Breakfast & Private Exhibits

Two decision-makers from each credit union are invited to sign up for the Talking Business Breakfast and Private Exhibits. You’ll enjoy a networking breakfast with exhibitors in a casual atmosphere, followed by an hour of private exhibit hall time.


Early Bird Registration – $599 for registrations received by Friday, May 4, 2018.

($699 for registrations received after Friday, May 4, 2018)

Free* for Credit Unions with less than $5 million in assets.
(*Guests and golf not included.)

Registration is limited to league-affiliated credit union personnel and their directors.

Guest registration $169

Registration includes Reception, Dinner and Entertainment, Exhibit Hall, Thursday Lunch, Closing speaker and Prize giveaways.

Guest registration excludes credit union personnel, credit union directors, vendors, and exhibitors.


Bear Trace at Harrison Bay
8919 Harrison Bay Road
Harrison, TN 37341
(423) 326-0885

Includes golf fees, cart, practice range, lunch, beverages, snacks, giveaways and prizes.

Golf is available to registered attendees, registered guests and registered exhibitors.


Business casual. Be sure to bring a sweater, as personal comfort levels vary.

Questions or Special Needs

Call Your League at 800-572-7359 or 423-899-2425, extension 1201. Or e-mail Matt Coniglio at mconiglio@yourleague.org.


Refunds will be issued until Friday, May 11, less a $75 administration fee per person. Substitutions accepted anytime. All cancellations and substitutions must be submitted in writing.


Chattanooga Marriott Downtown
2 Carter Plaza
Chattanooga, TN 37402
(423) 756-0002

Rate $149
Click here to book your room…

Check-In 3 p.m
Check-Out 12 p.m.

Cut-Off May 1, 2018

Continuing Education Credits

Continuing education credits may be awarded by your professional licensing association/organization or even your college/university for participation in this conference Upon request, we will provide proof of attendance, course material, etc. Just pick up a request form from the registration desk.

Register Online…

[2018 Convention Registration Form – Download as PDF file]

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May 23, 2018
May 25, 2018
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Chattanooga Marriott Downtown
2 Carter Plaza
Chattanooga, TN 37402 United States
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Tennessee Credit Union League
P.O. Box 21550
Chattanooga, TN 37424-0550
Ph: 423-899-2425 or 800-572-7359
FAX: 423-899-8726