Teller Training Series: Cross Selling: The Key to Accountholder Satisfaction & Retention
March 11 @ 3:00 pm - 4:30 pm EDT
It is a proven fact that the more products and services accountholders own, the less likely they are to leave. With competition from both traditional and non-traditional sources increasing at exponential rates, it has never been more important to gain and retain satisfied accountholders. Because of these and other market-driven factors, cross-selling must become a top priority. However, cross-selling for the wrong reason can do more harm than good! This webinar will provide tools to empower staff to cross-sell effectively and intelligently. From discovery to delivery, you will learn to increase accountholder retention while gaining growth opportunities through favorable referrals.