Website Privacy Policy

Tennessee Credit Union League
1317 Hickory Valley Rd
Chattanooga, TN 37421-5604
Phone: 423-899-2425 or 800-572-7359
FAX: 423-899-8726

Last Updated: October 31, 2025

Introduction

The Tennessee Credit Union League (“Tennessee League,” “we,” “us,” or “our”) is a trade association serving credit unions in Tennessee. We are committed to protecting the privacy of visitors to our website and members of our organization. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.yourleague.org (the “Website”).

Who This Policy Applies To

This Privacy Policy applies to:

Visitors who browse our Website
Representatives of member credit unions who register for accounts or services
Attendees of Tennessee League events and conferences
Subscribers to our communications
Vendors and business partners who interact with our Website

This policy does not apply to the privacy practices of member credit unions or third-party websites linked from our Website.

Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

Member Registration Information: When representatives from member credit unions register for an account, we collect name, email address, credit union affiliation, job title, and phone number.

Event Registration: When you register for conferences, training sessions, or other events, we collect name, contact information, credit union affiliation, dietary preferences, and payment information (processed through third-party payment processors).

Communication Preferences: When you subscribe to newsletters, alerts, or other communications, we collect your email address and communication preferences.

Contact Forms: When you submit inquiries through our Website, we collect the information you choose to provide, such as name, email address, phone number, and message content.

Professional Information: For certain services or member directories, we may collect additional professional information such as credentials, certifications, and areas of expertise.

Information Collected Automatically

When you visit our Website, we automatically collect certain technical information:

Device and Browser Information: We collect information about your device type, operating system, browser type and version, and screen resolution.

Usage Information: We collect information about how you interact with our Website, including pages visited, links clicked, time spent on pages, and referring websites.

IP Address and Location: We collect your IP address, which may indicate your general geographic location (city and state level).

Cookies and Similar Technologies: We use cookies and similar tracking technologies as described in the Cookies section below.

Information from Third Parties

We may receive information about you from:

Member credit unions when they designate you as a representative or attendee for events
Professional organizations or industry partners for collaborative initiatives
Third-party service providers who help us deliver our services

How We Use Information

We use the information we collect for the following purposes:

Providing Services: To deliver the services and benefits of Tennessee League membership, including access to member-only resources, event registration, and educational programs.

Communications: To send newsletters, regulatory updates, advocacy alerts, event invitations, and other communications relevant to credit union professionals. You can opt out of promotional communications at any time.

Event Management: To organize and manage conferences, training sessions, webinars, and other events, including registration, logistics, and follow-up communications.

Website Improvement: To understand how our Website is used and to improve its functionality, content, and user experience.

Member Support: To respond to inquiries, provide technical support, and address concerns or complaints.

Legal and Compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of Tennessee League, our members, and others.

Business Operations: To conduct internal operations such as accounting, record keeping, and analytics.

How We Share Information

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as website hosting, email delivery, payment processing, event management, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Member Credit Unions: When you are designated as a representative of a member credit union, we may share your contact information and participation records with your credit union.

Business Partners: For co-sponsored events or joint initiatives with industry partners, we may share attendee information with co-sponsors. We will clearly disclose such sharing at the time of registration.

Legal Requirements: We may disclose information when required by law, such as in response to subpoenas, court orders, or other legal processes, or when necessary to protect the rights, property, or safety of Tennessee League, our members, or others.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor organization. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent: We may share information for other purposes with your explicit consent.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device by your web browser. We use cookies and similar technologies to enhance your experience on our Website.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the Website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your login information and preferences.

Analytics Cookies: We use Google Analytics to understand how visitors use our Website. Google Analytics collects information such as how often users visit our Website, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our Website and services.

Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users interact with our Website. The information generated by the cookie about your use of our Website (including your IP address) is transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of our Website, compile reports on website activity, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf.

You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser or by using the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout

For more information about how Google Analytics collects and processes data, visit: https://www.google.com/policies/privacy/partners/

Managing Cookies

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, please note that some features of our Website may not function properly if you disable cookies.

To manage your cookie preferences:

Internet Explorer: https://support.microsoft.com/help/17442
Mozilla Firefox: https://support.mozilla.org/kb/cookies-information-websites-store-on-your-computer
Google Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Do Not Track

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for recognizing and implementing DNT signals. Our Website does not currently respond to DNT signals. We will continue to monitor developments in DNT technology and may implement DNT recognition in the future.

Your Privacy Rights and Choices

Access and Correction

If you need to access or correct your information, please contact us using the information provided at the end of this policy. For accounts on third-party services we use (such as event platforms or professional resources), you can manage your information directly through those services or contact us for assistance in removing your access as needed.

Communication Preferences

You can manage your communication preferences and opt out of promotional emails by:

Clicking the “unsubscribe” link in any promotional email we send
Contacting us directly with your preferences

Please note that even if you opt out of promotional communications, we may still send you transactional or administrative messages related to your membership or services you have requested.

Account Deletion

If you wish to delete your account or request that we remove your personal information from our systems, please contact us. We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain information for legal, accounting, or record-keeping purposes.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about our data practices and to request deletion of your personal information. However, as a trade association that does not engage in consumer transactions, most CCPA provisions may not apply to our relationship with you. If you have questions about your California privacy rights, please contact us using the information provided at the end of this policy.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission using industry-standard SSL/TLS technology
Secure storage of data on protected servers
Regular security assessments and updates
Access controls limiting who can view and use personal information
Training for staff on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

Member account information: Retained for the duration of membership plus seven years for records management
Event registration information: Retained for three years for administrative and historical purposes
Communications and correspondence: Retained as needed for business and legal purposes
Website analytics data: Retained according to Google Analytics retention settings (currently 26 months)

When information is no longer needed, we delete or anonymize it in accordance with our records retention schedule and applicable legal requirements.

Children’s Privacy

Our Website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. Our services are designed for credit union professionals and others engaged in the credit union industry. If we learn that we have inadvertently collected information from a child under 18, we will promptly delete that information. If you believe we have collected information from a child, please contact us immediately.

Links to Third-Party Websites

Our Website may contain links to websites operated by third parties, including member credit unions, service providers, industry organizations, and other partners. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link does not imply endorsement of the linked site by Tennessee League.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the “Last Updated” date at the top of this policy
Post the revised policy on our Website
Notify you via email if you have an account with us and the changes materially affect your rights

Your continued use of our Website after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

International Users

Our Website is operated from the United States and is intended for users located in the United States. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The United States may have data protection laws that differ from those in your country. By using our Website, you consent to the transfer of your information to the United States and the processing of that information as described in this Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Tennessee Credit Union League
Attention: Privacy Officer
1317 Hickory Valley Rd
Chattanooga, TN 37421-5604

Phone: 423-899-2425 or 800-572-7359
Fax: 423-899-8726
Email: info@yourleague.org
Contact Form: https://www.yourleague.org/contact/

We will respond to your inquiry within a reasonable timeframe.