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What Matters Now Research – 6 Key Differences Drive Multicultural Consumer Behavior

Over the past five years, multicultural consumers* have accounted for 100 percent of the U.S. population growth and 61 percent of credit union membership growth. As the population becomes increasingly diverse, understanding cultural differences might cause credit unions to reconsider their communication messages and product delivery channels. Our What Matters Now™: Insights from Multicultural Consumers […]

The Dangers of False Credit Card Fraud Triggers

Ensuring travelers are not needlessly rejected for legitimate payments. It’s an all too common and highly embarrassing problem for corporate travelers: a credit card transaction is rejected during a business trip and the card is locked. They are then faced with hours of time clearing their name and reactivating their card. Protecting customers from fraud […]

7 Ways to Attract — and Retain — Talented Millennials

Flexible schedules, work-life balance, more growth opportunities … yadda, yadda, yadda. We all know Millennials want these things because … we all want these things. Comprising 35% of the American labor force and growing, Millennial employees (those born between 1981 and 1996) pose some unique challenges to banks and credit unions, not to mention most other industries. […]

Kimberly Clark Credit Union Awards $25,000 to Scholarship Applicants

Kimberly Clark Credit Union, a member-owned financial cooperative with 112 million in assets based in Memphis, TN, awarded a $1,000.00 college scholarship to twenty-five outstanding students selected from the children and grandchildren of Kimberly-Clark Corporation employees from nine states. Recipients were chosen based on an essay, academic excellence, leadership and community service. Since its inception, […]

Y-12 Federal Credit Union Hires New Director

Bill Beatty joins Y-12 Federal Credit Union as the Director, Remote Member Services, and Call Center. His primary responsibilities will be to manage the Contact Center, and the Personal Teller Machine (PTM) teams. Beatty previously worked for Conduent BPO, Bank of America, and CertusBank and has more than 20 years of experience in the contact […]