Cancellation Policy
We understand that life happens and plans can change. However, to ensure a high-quality experience, we are required to provide a guaranteed guest count to our venue in advance. Once we submit these final numbers, we are financially committed to the cost of your meal and seat, regardless of whether you attend.
Conferences, Workshops, and Roundtables
1. Registration Cancellation by Participant
- Cancellations must be received more than fourteen (14) before the event and will be eligible for a refund, minus a $100 administrative cancellation fee, unless otherwise noted. *
- Cancellations received fourteen (14) days or less before the event will not be eligible for a refund. Unfortunately, we cannot offer refunds as our banquet order has already been guaranteed and paid for.
- Refunds will not be available for registrants who choose not to attend an event.
- Please send all cancellations via email to events@yourleague.org.
- If you cannot attend, you are welcome to send a colleague in your place at no extra charge at any time before the event.
* The administrative cancellation fee is waived for events that cost $100 or less.
2. Event Cancellation by Us or Training Partner
- We reserve the right to cancel an event due to low enrollment or other circumstances that would make the event non-viable.
- If we cancel an event, registrants will be offered a full refund.
- Should circumstances arise that necessitate the postponement of an event, registrants will have the option to either receive a full refund or transfer their registration to the same event on the new, future date.
Webinars
The MS and TN Credit Union Associations, in partnership with Financial Education and Development, Inc. (FED), provide convenient, web-based training to credit union professionals across the Carolinas.
Cancellations: Financial Education and Development, Inc. will accept cancellations at any time before attending a webinar. There is no penalty for cancelling, and FED, Inc. will process a full refund If you have any further questions, please contact FED, Inc. using the provided “Contact Us” form.
Questions?
If you have any questions or need assistance, please feel free to reach out to our Events Team—we’re here to help!
