What your credit union can do now
Point members to official sources
Direct questions to TruStage's consumer FAQ, the claims-start page at connect.trustage.com/startclaim, and the support line at 1-833-374-1541 — not to secondhand reports.
Expect claim delays — keep a log
Claims filed through TruStage may be delayed. Record member inquiries now so each one can be followed up once service is restored.
Reassure members
This is a disruption at TruStage, not at your credit union. Deposits, cards, ATMs, and online banking are unaffected.
Watch for phishing
Scams may reference the outage. TruStage will not ask members for passwords or account credentials by email or text.
What this means for your credit union
TruStage — formerly CUNA Mutual Group — provides insurance and financial-services products that many credit unions offer their members. On or about July 14, 2026, it identified a cybersecurity incident and shut down parts of its network to contain it: a standard precaution, but one that has temporarily taken several services offline.
The incident is at TruStage — not at your credit union
A disruption to TruStage products does not affect your credit union's own deposits, cards, ATMs, or online banking. For most credit unions the immediate effect is a service disruption, not a confirmed data breach.
Scope and impact are unverified
TruStage has not said whether any member or credit union information was accessed, or whether ransomware was involved — it calls conclusions about scope premature. Treat anything beyond TruStage's own statements as unconfirmed.
Brief your front-line staff
If your credit union relies on TruStage products, make sure staff know which services are affected and where to direct member questions. We will keep this page current as TruStage and reputable outlets report.
What is known — and what is not
Confirmed by TruStage
- TruStage detected a cybersecurity incident and proactively took its network offline on or about July 14.
- Outside cybersecurity experts are engaged for containment, remediation, and recovery.
- GAP, mechanical repair, and payment protection claims are disrupted; online account access is affected; 401(k) access is delayed.
- TruStage has launched a consumer FAQ, an online claims-intake page, and a support line (1-833-374-1541).
- TruStage Compliance Solutions restored Service Desk access on July 14 and says its cloud products are unaffected.
Not yet known
- The cause of the incident, including whether ransomware was involved.
- Whether any member, customer, or credit union data was accessed.
- A timeline for restoring affected systems.
- Whether the July 12 Compliance Solutions service-desk outage is connected to the broader incident.
No public evidence
- No public evidence that credit unions' own systems, member deposits, cards, or online banking are affected.
- No public evidence of misuse of member or credit union information.
Timeline of updates
Consumer FAQ status stamp advances; restoration still under way
TruStage refreshed the status line on its consumer FAQ to July 19, 2026, 11:15 a.m. CT. The substance did not change: systems remain shut down while the company works to restore them, customers may still have trouble reaching accounts or completing transactions online, and TruStage says it is premature to draw conclusions about the scope or impact of the incident. No restoration date and no data-exposure finding were given.
TruStage Consumer FAQTruStage provides update on cybersecurity incident
In an update posted to its newsroom, TruStage said it had activated its incident response and recovery protocols and engaged outside cybersecurity experts. With its systems still down, the company directed customers to newly launched resources: a consumer FAQ, an online page to start a claim, and a support line at 1-833-374-1541.
TruStage NewsroomConsumer FAQ: systems proactively shut down, restoration underway
TruStage's consumer FAQ (marked last updated July 16) describes the situation as under investigation, with systems proactively shut down while restoration efforts continue. It warns that customers may have difficulty accessing account information, completing transactions, or submitting requests online, and specifically addresses delayed 401(k) access and how to file claims. TruStage said it would be 'premature to draw conclusions about the scope or impact' of the incident, including whether any data was accessed.
TruStage Consumer FAQOnline claims page opened for filing during the disruption
TruStage opened an online form for consumers to begin a claim while systems are down, covering protected-loan, death-or-dismemberment, and business-protection claim types, and says it will follow up as soon as possible. Rather than collecting sensitive details, the form asks members to choose a relationship and a preferred contact time, and cautions users not to include policy, contract, account, or Social Security numbers.
TruStage Claims IntakeCompliance Solutions says its cloud products are unaffected
TruStage Compliance Solutions posted a notice on its community portal saying it was aware of the cybersecurity issue TruStage had announced, and that its own cloud products were not affected. Clients were told they could keep using those applications as usual, and the notice repeated that the outage did not originate in Compliance Solutions technology. The notice did not address the cause or scope of the wider TruStage incident.
TruStage Compliance SolutionsTruStage discloses incident and activates response protocols
TruStage disclosed that it had detected a cybersecurity incident affecting its environment and immediately activated its incident-response and recovery procedures. The company said it engaged outside cybersecurity experts to assist with containment, remediation, and recovery, and that the work remained ongoing. It said it was still establishing the facts and did not indicate whether any data had been accessed or name specific affected systems.
TruStage NewsroomTruStage cyber incident disrupts credit union partner claims
DysruptionHub, an outlet that tracks cybersecurity incidents and service disruptions, reported that TruStage shut down its network after identifying a cybersecurity incident affecting its technology environment and immediately began response and recovery efforts. It noted the outage affected some services offered through credit union partners — specifically GAP insurance, mechanical repair coverage, and payment protection claims — while a partner credit union reported no disruption to deposits, cards, ATMs, or online banking. The report stressed that TruStage had not disclosed how it was compromised, whether any information was accessed, or a restoration timeline, and had not confirmed ransomware, data theft, a ransom demand, or a threat actor.
DysruptionHubTruStage shuts down portions of network in response to threat
Credit Union Daily reported that TruStage had voluntarily shut down portions of its network after detecting suspicious activity, triggering its incident-response protocols alongside third-party specialists. The outlet emphasized that TruStage had not indicated whether ransomware was involved or whether any customer or employee information had been accessed.
Credit Union DailyOutage confined to TruStage products, not credit unions' core services
Coverager highlighted the downstream effect on a partner institution: First Commonwealth Federal Credit Union told members that TruStage was temporarily unavailable for GAP, mechanical repair coverage, and payment protection claims. The report noted the disruption was confined to TruStage products offered through the credit union and did not affect the credit union's own deposits, cards, ATMs, or online banking.
CoveragerCompliance Solutions service desk access restored
TruStage Compliance Solutions reported that Service Desk access was fully restored as of 3:20 p.m. ET on July 14, two days after the outage that began the morning of July 12. The team said it could again view and process the support tickets submitted while access was unavailable, and that those tickets would be worked in the order received. The notice did not say what caused the outage or whether it was related to the broader TruStage incident disclosed the following day.
TruStage Compliance SolutionsCompliance Solutions service desk went offline two days before disclosed incident
A notice on TruStage Compliance Solutions' community portal reported that as of 8:30 AM ET on July 12 a systems outage was preventing its team from accessing the Service Desk, delaying responses to support tickets. The notice said the outage was not related to Compliance Solutions technology and directed clients and partners to email support addresses instead. TruStage has not publicly said whether this outage is connected to the broader incident it disclosed on July 15.
TruStage Compliance SolutionsHow this page is maintained
This tracker is compiled by monitoring TruStage’s official newsroom alongside reputable credit‑union trade press, regional news, and peer associations. Official TruStage statements are logged as issued; third‑party reports are reviewed for credibility before they are added. Summaries are written in our own words — follow each source link for the full report.
