Y-12 Credit Union has been named a recipient of the 2025 Cobalt Award, presented by Jack Henry™ (Nasdaq: JKHY). The national recognition honors financial institutions and fintechs that are redefining service to members and communities through innovation, technology, and education.
Y-12 Credit Union was recognized in the Changemakers category for reducing fraud losses by 93% and decreasing manual interventions by nearly 80% through automation. The achievement positions the East Tennessee–based credit union as a leader in protecting members while advancing innovative financial solutions.
The award was presented Sept. 9 at the Jack Henry Connect annual client conference in San Diego, California. Y-12 Credit Union was honored alongside five other financial institutions from across the United States.
“Winning the Cobalt Award is a proud moment for Y-12 Credit Union and the members we serve,” said Todd Richardson, chief technology and innovation officer. “It is a testament to our team’s dedication to putting members first — protecting their financial well-being while leveraging innovation that enhances financial freedom. We are honored to represent East Tennessee on a national stage, and we will continue to provide excellence in innovation across all member services.”
In addition to the award, recipients were given the opportunity to designate a charity to receive a one-time $10,000 donation from Jack Henry. Y-12 Credit Union selected the Y-12 FCU Gives Foundation, furthering its mission to combat childhood hunger.
Read the case study [PDF] about how Y-12 Credit Union decreased fraud losses to an astonishingly low $5K – a 93% reduction from the previous year – and leveraged automation to reduce manual interventions approximately 80%.
About Y-12 Credit Union
Y-12 Credit Union, founded in 1950 in Oak Ridge, TN, is committed to transforming members’ lives with innovative, member-first banking solutions. Serving Tennessee, Kentucky, Alabama, Georgia, North Carolina, and Virginia, it offers 24 convenient branches across East Tennessee and Southeast Kentucky, and seamless digital banking options. Membership is also available through the Y-12 FCU Gives Foundation. Visit the website or a branch to experience the Credit Union difference.
